Bury St Edmunds Water: Bills, Hardness, & Supplier
Do you have some questions about the water in Bury St Edmunds? In this guide, you will be able to find out who handles the Bury St Edmunds water supply and wastewater services along with tips on how to deal with Bury St Edmunds water hardness, and what to do if you encounter water-related problems.
Bury St Edmunds Water Supplier
Bury St Edmunds's water is supplied by one water company, Anglian Water. Here are the main Bury St Edmunds water supplier contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 791 9155 | Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm |
Bury St Edmunds sewerage and wastewater is also handled by Anglian Water.
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 714 5145 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Anglian Water's water come from?
Anglian Waters gets its supply from two primary sources; half of the water comes from reservoirs or rivers (Surface Water), while the remainder comes from underground aquifers. The water from both of these sources goes through an extensive filtration and cleaning process before arriving at your home.
Water Rates Bury St Edmunds
Having a water meter determine if your home is subject to water rates, or an alternative bill calculation method. You can easily find out if your Bury St Edmunds property is metered or not by taking a look at your water bill. Homes with metered Bury St Edmunds water rates will have a meter number listed on their water bills, which should correspond to a number that is visible on the water meter itself. If you do not have a bill available you can also find out if you have a water meter by looking around your property. These are usually located either outside in the garden, or next to the water stop tap.
Homes that don't have a water meter won't have water rates, but instead, they will have the rateable value of the home. The rateable value part of your Bury St Edmunds water rates will have been determined by the local council in the 90s and is unlikely to have changed since. The rateable value is subject to review every 5 years, and is determined by several factors such as the size of the property and plot, the area and the general condition and availability of local services.
The average water rates Bury St Edmunds water residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.
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Bury St Edmunds Water Hardness
The water in Bury St Edmunds is rated as hard. While rainwater itself is quite soft having picked up a minimal amount of minerals from the atmosphere, water hardness can change once it reaches the ground and moves through the water cycle. Due to the way water filters through rocks in Anglian Water's supply area, Bury St Edmunds picks up minerals, such as magnesium or calcium, on the way to your tap.
Bury St Edmunds water hardness rating means that the hard water in your home is less efficient in comparison with water from homes in a soft water region, and may lead to scaling in kettles, sinks, dishwashers and toilets. Here are some tips on what you can do in your day-to-day life to help minimize these effects.
- Baths, sinks and toilets: Use an acidic sanitiser often (available in most local supermarkets) to clean surfaces that are prone to scaling in order to clear and limit the spread of these deposits
- Kettles: Do not overfill your kettle with water, using only the amount that is required for your current task. Make sure that you also occasionally clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
- Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
Can you drink the water in Bury St Edmunds?
Yes! You can drink the water in Bury St Edmunds without the need for concern. The UK Drinking Water Inspectorate has scored Bury St Edmunds water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without the need to further filter or boil it.
If you notice a change in taste or smell of Bury St Edmunds Water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes in water characteristics can infuse the water in Bury St Edmunds with an earthy smell or taste. This is particularly notable in the winter and autumn months.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions or concerns about your water's taste, smell or appearance, you should seek to make contact Anglian Water, who will talk you through your concerns, and provide any appropriate assistance.
Bury St Edmunds Water Problems
Bury St Edmunds water problems could potentially include anything from localized or regional flooding, burst water mains or even to having no water supply in your home. This is why you should make sure you know what to do and who to contact if you encounter a water emergency.
If you notice flooding or a water leak outside your Bury St Edmunds property, you should do one of the following:
- If you are out and about, call or tweet at Anglian Water, specifying the nature and location of the issue.
- If you are near a computer, go to the "Water and sewerage queries" section of the Anglian Water website. From there you can use their chatbot feature, request a callback or find the most appropriate contact number for the scenario.
Bury St Edmunds No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Anglian Water outage impacting Bury St Edmunds.
- Ask your neighbours whether they have the same issue as you. If they aren't experiencing the same issue, this indicates that the issue may be related to your home plumbing rather than an Anglian Water outage
- Check that your stop tap is open. If this has been knocked into the closed position, this would prevent water from being supplied to your taps.
- Check the "Contact Us" or "Report an issue" section of the Anglian Waters website. From here you can find useful advice on how to proceed, report an issue via their online form, or find the most appropriate contact number.
If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company
If there is no cold water, not even a trickle, contact Anglian Water for assistance.