Cambridge Water: Supplier, Meters & Average Costs

Cambridge alongside tap and location marker

If you have just moved and have some Cambridge water questions, you will be able to find out who handles the Cambridge water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Cambridge water's hardness so that you can enjoy quality tap water in your home.


Cambridge Water Supplier

Cambridge's water is supplied by one water company, Cambridge Water. Here are the main Cambridge water supplier contact details:

Cambridge Water Supply Contact
Water Supplier Phone Number Opening Times
Cambridge Water 0122 370 6050 Mon-Fri 8am-6pm

Cambridge's sewerage and wastewater is handled by a different company,Anglian Water

Cambridge Water Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
Anglian Water 0345 714 5145 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Cambridge

Water rates in Cambridge depend on if your property has a water meter. You can easily find out whether your Cambridge water rates are metered or not by looking at your water bill. Homes with metered Cambridge water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Cambridge water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since.

The average water rates Cambridge water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

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Water Hardness in Cambridge

Cambridge's water hardness is rated as Hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Cambridge Water's water supply area, Cambridge picks up minerals, such as magnesium or calcium, on the way to your tap.

Cambridge's water hardness rating means that the water in your home is likely to lead to scaling in kettles, sinks, dishwashers and loos.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles: Do not overfill your kettle with water in general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Is the water in Cambridge drinkable?

Yes! You can drink the water in Cambridge without worry. You can rest assured that Cambridge's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Cambridge's water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to filter or boil Leeds water to make it potable.

If you notice a change in taste or smell of Cambridge water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Cambridge Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Cambridge Water, who will provide further assistance.

Cambridge Water Problems

Cambridge's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Cambridge property, you need to do one of the following:

  1. If you are out and about, call or tweet at Cambridge Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Contact Us" section of the Cambridge Water website to follow their troubleshooting guide or complete an enquiry form.

Cambridge No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Cambridge Water outage impacting Cambridge.

  1. Check the "Report a Problem" section of the Cambridge Water website and follow their step-by-step guide to further understand or escalate the issue.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Cambridge Water Water for assistance.

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