Dereham Water: Meters, Rates & Supplier
Have you moved to Dereham and are uncertain about what your next steps are regarding your water? In this guide, we will cover everything you need to know, from who your water and wastewater suppliers are, what your water hardness rating will be, and how you can get the best out of the water in your home.
Dereham Water Supplier
The water of Dereham is supplied by one water company, Anglian Water. Here are the main Dereham water supplier contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 791 9155 | Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm |
Dereham sewerage and wastewater is also handled by Anglian Water.
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 714 5145 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Anglian Water's water come from?
Roughly half of the water in the Anglian Water coverage area comes from surface-water sources such as rivers or reservoirs. The remaining water comes from underground sources such as boreholes or aquifers. The water from all sources goes through a thorough filtering and cleansing process to ensure its safety before reaching your home.
Water Rates Dereham
The type of water rates that apply to your home will vary depending on if your property has a water meter or not. The simplest way to find out what form of water rates you have would be to check a bill. Your water bill would usually show a water meter number if they have metered rates, some suppliers also indicate meter presence via the account number. If the account number starts with MC (Metered Customers) then you are likely to have a water meter, and UC (Unmetered Customers) would indicate that your home does not have a water meter.
If you aren't able to check a water bill, you may also be able to find a water meter by checking next to your water stop tap (usually in the kitchen or garage), or it could also be in the garden of your home.
Having a water meter means that you will be billed according to your exact usage. To ensure that you receive accurate bills, you must give regular meter readings to your provider.
Homes that don't have a water meter will have something called a rateable value of the home instead. The rateable value considers several factors, such as your properties size, its location, and the availability of local services to create an estimated usage value for the property, which is then applied to your bill.
If you feel that being billed according to your home exact usage will be more beneficial to you, read through our complete water meters guide to understand the benefits of water meters and smart water meters, and how you can get one installed.
The average water rates Dereham residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.
Interested in reducing your monthly bill? Then our simple water rates guide is the just thing for you.
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Dereham Water Hardness
Dereham water hardness is rated as very hard. The hardness of water is determined by the number of minerals present within it such as calcium or magnesium. The higher the mineral value, the harder the water is, and the less effective it will be in your home.
Dereham's hard water rating means that the water in your home is likely to cause scaling in kettles, toilets, dishwashers and other appliances that use water. Here are things you can do to help mitigate the effects of hard water in Dereham.
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
- Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
- Baths, sinks and toilets - Acidic sanitisers help to clear limescale deposits and slow re-accumulation.
Can you drink the water in Dereham?
Yes! The UK Drinking Water Inspectorate has scored Dereham water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without having to amend it in any way.
If you notice a change in taste or smell of Dereham Water this may be due to one of the following reasons:
- Seasonal changes in water characteristics can infuse Dereham water with an earthy smell or taste
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. Plumbing repairs or pipe replacements for example can cause this
- Chlorination ensures good hygiene throughout the pipe network. The volume of chlorine is monitored at all times, and dose not pose a risk to health
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Anglian Water, who will provide further assistance.
Dereham Water Problems
The type of water problems you may encounter in Dereham can come in various forms, ranging from burst water mains or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice flooding or a water leak outside your Dereham property, you need to do one of the following:
- If you are near a computer, go to the "Water and sewerage queries" section of the Anglian Water website. From there, you can request a callback, find the most appropriate contact number or use their chatbot feature to troubleshoot.
- If you are out you can easily reach Anglian Water by sending them a message over social media or by giving them a call.
Dereham No Water
Having no water in your home could relate to either an internal plumbing issue within your home, or it could be an Anglian Water outage. Here is what you can do to determine which it may be, and what your next steps are.
- Check that your stop tap is open. If this is in the closed position, this would prevent water flow. Turning it to open should allow water flow to resume.
- Check the "Contact Us" or "Report an issue" section of the Anglian Waters website. From here you can find useful advice on how to proceed, report an issue via their online form, or find the most appropriate contact number.
- Ask your neighbours whether they have the same issue as you. If they do, then this points towards the issue being to do with your supplier's network.
If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Anglian Water for assistance.