Kempston Water: Bills, Meters & Rates
If you have just moved to Kempston and have some water questions, you will be able to find out who handles the Kempston water supply as well as wastewater services in the information below. We will also cover how to identify if your home has metered rates, and what you should do if you experience water supply problems.
Kempston Water Supplier
The water of Kempston is supplied by one water company, Anglian Water. Here are the main Kempston water supplier contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 791 9155 | Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm |
Kempston sewerage and wastewater is also handled by Anglian Water.
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 714 5145 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Anglian Water's water come from?
Roughly half of the water in the Anglian Water coverage area comes from surface-water sources such as rivers or reservoirs. The remaining water comes from underground sources such as boreholes or aquifers. The water from all sources goes through a thorough filtering and cleansing process to ensure its safety before reaching your home.
Water Rates Kempston
Water rates in Kempston will vary depending on if the property has a water meter or not. This can be easily found out by taking a look at a water bill. Homes that have metered water rates will have a meter number listed on their bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter. If your account number starts with MC (Metered Customer), this would suggest that you have a water meter.
Alternately if you do not have a bill available, you can check around your home to see if you can find a water meter. These would usually be located either in the garden of the property or in the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.
Homes that are not metered won't have metered rates, but they will have a rateable value of the home instead. The rateable value part of your Kempston water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.
The average water rates Kempston water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.
Check out these simple water meter and water rates guides to learn more about how your home is billed, and how you can start saving money on your water.
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Kempston Water Hardness
Kempston water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Kempston water's supply area, Kempston water picks up minerals, such as magnesium or calcium, on the way to your tap.
Hard water means that your water will be less efficient at tasks such as cleaning clothes or dishes, and your taps and pipes will be inclined to develop limescale. Here are a few things that you can do to stay on top of your water.
- Baths, sinks and toilets: Use an acidic sanitiser regularly (available in most local shops) to clean susceptible surfaces in order to clear limescale deposits
- Kettles: Do not overfill your kettle with water in general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat to remove the scale.
- Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
Can you drink the water in Kempston?
Yes! You can drink the water in Kempston. Kempston water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Kempston water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Kempston water to make it potable.
If you notice a change in taste or smell of Kempston water this may be due to one of the following reasons:
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes can infuse Kempston water with an earthy smell or taste.
- Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Anglian Water, who will provide further assistance.
Kempston Water Problems
Would you know what to do and who to contact if you encounter a water problem? The types of problems that can affect your water can come in a wide array of forms, from burst pipes, flooding, failure of supply and more. It is important that you familiarize yourself with who you should contact and what resources you can check should you experience water issues:
- The quickest way to make contact is often by reaching out to your supplier via social media, or by giving them a call. Remember to call the correct supplier for the issue at hand, you will need Affinity Water if the problem relates to the water supply, and Thames Water if the problem is to do with sewerage or wastewater.
- If you are near a computer, go to the "report a leak" section of the Affinity Water or Thames Water websites and fill out the online form. There are "In your area" sections on the website that will also allow you to check for known issues and the estimated time of repair completion.
Kempston Water Discolouration
If the water in your home is discoloured, the issue might be a South West Water issue impacting Kempston.
- Changes to the colour of the water in Kempston may happen after a burst pipe has been repaired
- Or, South West Water could have been carrying out upgrade work on the pipes in Kempston
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
If there is no improvement after trying this, you can contact South West Water for assistance.