Loughton Water: Supplier Problems & Contact Info

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Dripping tap alongside Loughton and a location marker

If you have recently moved and are interested in finding out more about your water, in this article you will be able to find who handles the Loughton water supply as well as wastewater services. In addition to this, we have tips on how to deal with Loughton's water hardness so that you can enjoy quality tap water in your home.

Loughton Water Supplier

Loughton water is supplied by one water company, Thames Water. Here are the contact details for your Loughton water supplier:

Loughton Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Loughton sewerage and wastewater is handled by the same company. Here are Loughton sewerage and wastewater contact details:

Loughton Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Loughton water come from?

Thames Water's supply comes from a combination of local aquifers, rivers and streams. Around 70% of the total supply comes from river and surface-water sources in the Thames Valley, while the remaining 30% is sourced from the water table via aquifers.

Water Rates Loughton

The form of rates that apply to your home will vary depending on if your property has a water meter or not. You can find this out by looking at your water bill. Homes with metered Loughton water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, can also search for a water meter in your property. These would usually be located at the point that water first enters your property, which depending on your property type would either be outside in the garden or next to the water stop tap (Which is usually in the kitchen or the garage). Having a water meter means that you should provide regular meter readings so that the supplier can track your usage, and bill you according to your exact usage.

If your home doesn't have a water meter, then this means that you will be billed according to your homes rateable value instead. The rateable value part of your Loughton water rates will have been determined by the local council in the 90s and is unlikely to have changed significantly since then. The rateable value is subject to review every five years to take reasonable household changed into consideration, and is based on factors such as property size, occupancy and access to local services to calculate an estimated consumption value of your home, which is then used to create your bill.

Need to know if having a water meter or having a rateable value is more advantageous for your home? Take a read through this essential guide to water meters to find out all the information you need to know in order to make an informed decision.

The average water rates Loughton residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Loughton Water Hardness

Loughton's water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Thames Water's supply area, Loughton water picks up minerals, such as magnesium or calcium, on the way to your tap.

Loughton water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Loughton.

  1. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
  2. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  3. Kettles - Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.

Can you drink the water in Loughton?

Yes! you can drink the water in Loughton. You can rest assured that Loughton's water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Loughton's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Loughton's water to make it potable.

If you notice a change in taste or smell of Loughton's water this may be due to one of the following reasons:

  1. Seasonal changes in the mineral presences can infuse Loughton water with an earthy smell or taste.
  2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  3. Chlorination is a safe way to ensure that the pipe network stays healthy and clean.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.

Loughton Water Problems

The nature of water problems that you might encounter in your home can come in various forms, such as flooding, water outages, or burst pipes. This is why you should make sure you know what to do and who to contact if you encounter a water problem.

If you notice a water leak or flooding outside your Loughton property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water. This is the quickest way to alert them to potential problems.
  2. If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form.

Loughton No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Loughton.

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If they don't, then this suggests the issue is unique to your home and is likely related to your home's plumbing.
  3. Check that your stop tap is open. If it is open, and no water is flowing, this means that there is an outage in your area.
  4. If you have no water is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Loughton Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Loughton.

  1. Changes to the colour of the water in Loughton may happen after a burst pipe has been repaired
  2. Or, Thames Water could have been carrying out upgrade work on the pipes in Loughton.
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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