Peterborough Water: Contact, Rates, Water Hardness Info - Selectra

Flowing water from an open top next to Peterborough

Have you recently moved into the Peterborough area and have some questions about to do regarding? Here you will be able to find who handles the water supply in Peterborough as well as wastewater and sewerage services in the information below. Additionally, we have some helpful tips about water hardness in your area so that you can enjoy top quality tap water in your home.


Peterborough Water Supplier

Peterborough Water is supplied by one water company, Anglian Water. Here are the contact details for your Peterborough water supplier:

Peterborough Water Supply Contact
Water Company Phone Number Opening Times
Anglian Water 03457 919 155 Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, 10am to 4pm Bank holidays, Closed Christmas day

Peterborough sewerage and wastewater is handled by the same company. Here are Peterborough sewerage and wastewater contact details:

Peterborough Wastewater Contact
Water Company Phone Number Opening Times
Anglian Water 03457 145 145 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Peterborough

Water rates in Peterborough will depend on whether your home has a water meter or not. You can easily find out if your water rates are metered or not by checking a recent water bill you may have in the property, you should see a meter serial number on the bill. If you can't find a bill because you have just moved into the property, simply look outside and if you do not see a water meter anywhere you do not have metered water rates

Homes that are not metered will have the rateable value of the home instead. The rateable value part of your Peterborough water rates will have been determined by the local council and very rarely do these rates change.

The average water rates Peterborough residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.

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Peterborough Water Hardness

Peterborough water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Peterborough Water's supply area, Peterborough water picks up minerals, such as magnesium or calcium, on the way to your tap.

Peterborough water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Peterborough.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in Peterborough?

Yes! you can drink the water in Peterborough. You can rest assured that Peterborough water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Peterborough water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Peterborough water to make it potable.

If you notice a change in taste or smell of Peterborough water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Peterborough water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Anglian Water.

Peterborough Water Problems

Peterborough water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Peterborough property, you need to do one of the following:

  1. If you are out and about, call or tweet Anglian Water
  2. If you are near a computer, go to the "report a leak" section of Anglian Water and fill out the online form.

Peterborough No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Anglian Water outage impacting Peterborough.

  1. Check the "In Your Area" sections of the Anglian Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Anglian Water for assistance.

Peterborough Water Discolouration

If the water in your home is discoloured, the issue might be a Anglian Water issue impacting Peterborough.

  1. Changes to the colour of the water in Peterborough may happen after a burst pipe has been repaired
  2. Or, Anglian Water could have been carrying out upgrade work on the pipes in Peterborough
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Anglian Water for assistance.

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