St Ives Water: Moving, Supplier & Info
Uncertain about your St Ives water supply? In this guide, you will find out who handles the St Ives water supply and wastewater services in addition to dealing with St Ives water's hardness, and what to do if you encounter water problems.
St Ives Water Supplier
St Ives's water is supplied by one water company, Cambridge Water. Here are the main St Ives water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| Cambridge Water | 0122 370 6050 | Mon-Fri 8am-6pm |
St Ives's sewerage and wastewater is handled by a different company,Anglian Water
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| Anglian Water | 0345 714 5145 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does St Ives Water Water come from?
The majority of the water supplied to St Ives comes from chalk aquifers to the south and east of Cambridge. Having water provided from groundwater sources such as aquifers means that your water will be rich in minerals, and of distinct flavour.
Water Rates St Ives
St Ives water comes in two forms - metered and unmetered. If you are unsure which you have, homes with metered water rates will have a meter number listed on their bill. If you can't find this, the account number may start with MC for metered customers, or UC for unmetered customers.
Don't have a bill? You may also be able to find a water meter by searching around your property. These would be located near the stop tap in the kitchen or garage, or they could also be in the garden within a small box in the ground. If your property has a water meter, you must provide regular water meter readings. This can be easily done by calling, logging into your account, or using your suppliers app.
Homes that are not metered will have a rateable value of the home. This value uses basic property data to estimate your homes water consumption volume, which is then used to create your water bill.
Feel that estimated bills aren't a good fit for you? Take a read through Selectra's guide to water meters to learn more about how they work, and if they are the right choice for your home.
The average water rates St Ives residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.
Our guide to water rates will also give you some great tips on how to lower your expenditure and better understand your bills.
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Water Hardness in St Ives
St Ives's water hardness is rated as very hard. While rainwater itself is relatively soft, water hardness changes as it progresses through the water cycle and picks up minerals such as calcium and magnesium.
St Ives's water hardness rating means that the water in your home is quite likely to lead to scaling in kettles, sinks, dishwashers and toilets. It is recommended to take action to limit the effects, such as by doing the following:
- Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.
- Baths, sinks and toilets - Use an acidic sanitiser to clean susceptible surfaces in order to clear limescale deposits.
- Kettles - Avoid overfilling your kettle. Clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat as necessary to remove scale.
- Clothing - Powder-based detergents should be avoided. Liquid-based detergents, particularly those focused on softening clothes and water would be much more beneficial. Clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash, and wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
Is the water in St Ives drinkable?
Yes! St Ives water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored St Ives water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink and meets all legal and safety standards. It is not necessary to boil or filter St Ives water to make it potable.
Mild changes in the taste or flavour of your water is usually not cause for concern, such as in the following examples:
- Chlorination is used to safely eliminate harmfull bacterial build-ups in your water.
- Plumbing such as a water pipe replacement or tap repairs can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
- Seasonal changes can give water with an earthy smell or taste. As the source of your water can change throughout the year, so too can its mineral composition, which will influence the flavour of your water.
If you feel that your water's quality may have deteriorated, or have concerns about its taste, smell or appearance, you should not hesitate to contact Cambridge Water.
St Ives Water Problems
St Ives's water problems can include anything from burst water mains, flooding or even having no water in your home. Read on to familiarize yourself with what you need to do if such an event occurs.
If you notice a water leak or flooding outside your St Ives property, you need to do one of the following:
- If you are out and about, call Cambridge Water or Anglian Water depending on whether the issue relates to drinking water or wastewater. Both can also be reached via Twitter, Facebook, and Instagram.
- If you are near a computer, go to the "Contact Us" section of the Cambridge Water OR Anglian Water websites to follow their troubleshooting guide or complete an enquiry form.
St Ives No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Cambridge Water outage impacting St Ives.
- Check the "Report a Problem" section of the Cambridge Water website and follow their step-by-step guide to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is open
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company
If there is no cold water, not even a trickle, contact Cambridge Water for assistance.