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Ashington Water: Your Supplier, Meter & Rates

If you have just moved to Ashington and have some water questions, you will be able to find out who handles the Ashington water supply as well as wastewater services in the information below. We will also cover what your water hardness rating means for you, and what you should do if you experience water supply problems.


Ashington Water Supplier

Ashington water is supplied by one water company, Northumbrian Water. Here are the main Ashington water supplier contact details:

Ashington Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Ashington sewerage and wastewater is also handled by Northumbrian Water.

Ashington Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Ashington

The type of water rates that apply to your home will depend on if your home has a water meter. The simplest way to find out if your home has a water meter is to check a water bill. If the property has a water meter installed, then the bill should display a meter serial number. Alternatively, often the account number will start with MC for metered customers, or UC for unmetered customers.

If you aren't at home or don't have a bill available to check, you could also take a look around your property to see if you can find a meter. These would usually be located at the earliest point that the water pipes enter your property, which will vary depending on your property type. For flats and mid-terraced houses, this would usually be next to the stop tap in the kitchen. For detached or semi-detached houses you may have to look in your garden for a box that is placed within the ground. If you can find a water meter, this means that you have metered rates, and you should provide your supplier with regular meter readings so that they can bill you for your exact usage.

Homes that are not metered will have a rateable value of the home instead. The rateable value is used to formulate an estimated consumption value for your property profile, which is then used to create your bill. This is based on several factors such as the size of your home, the availability of services, and where it is located.

If you are looking to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

The average water rates Ashington residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

Unsure if water meters are for you? Check out Selectra's essential guide to water meters to learn more about how they may benefit you.

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Ashington Water Hardness

The water hardness rating in Ashington is soft. While rainwater itself is soft, water hardness can change as it progresses through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Ashington picks up minerals, such as magnesium or calcium. The higher the value of minerals in your water, the harder the water will generally be. Having soft water is a great thing for your home, as soft water is more effective at tasks like cleaning clothes or dishes, can help your energy bills to be more efficient, and has a low likelihood of leading to limescale build-ups in areas like taps and sinks.

Can you drink the water in Ashington?

Yes! You can rest assured that Ashington water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ashington water quality a 99.96% in overall mean zonal compliance, showing that it is not necessary to boil or filter Ashington water to make it potable.

If you notice a change in taste or smell of Ashington Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network, helping to get rid of harmful contaminants.
  2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  3. Seasonal changes in water characteristics can infuse Ashington water with an earthy smell or taste. As the source of your water changes throughout the year, and each location has a unique mineral composition, this can influence subtle changes in your water's taste.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Ashington Water Problems

Ashington water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ashington property, you need to do one of the following:

  1. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.
  2. If you are out, call Northumbrian Water or reach out to them on social media to let them know about the incident. If the issue is urgent or a risk to health then calling is preferable, as this tends to be the most efficient form of contacting suppliers.

Ashington No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Ashington.

  1. Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to your homes plumbing.
  2. Check that your stop tap is open. If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
  3. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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