Billingham Water: Company, Prices, Contact, Water Hardness

Billingham between a location marker and a water tap with water droplets

Have you just recently moved and you're not 100% sure how water works in Billingham? You will be able to find who takes care of the Billingham water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Billingham water hardness so that you can enjoy quality tap water in your home.


Billingham Water Supplier

Billingham Water is supplied by one water company, Northumbrian Water. Here are their contact details:

Billingham Water Supply Contact
Northumbrian Water Phone Number Opening Times
Account and Billing 0345 733 5566 8am-7pm Mon to Fri, 8am-1pm on Saturdays, excluding bank holidays.

Want to know more about water meters? check out Selectra's essential guide to water meters.

Billingham sewerage and wastewater is also handled by Northumbrian Water. Here are the main Billingham sewerage and wastewater contact details:

Billingham Wastewater Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Billingham

The rates you pay for your water depend on whether your home has a water meter or not. You can find out whether your Billingham water rates are metered or not by looking at your water bill. Homes with metered Billingham water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Billingham water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Billingham residents are being charged result in an average water bill of around £425 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Water Hardness in Billingham

Billingham water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Billingham Water's supply area, Billingham water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Billingham?

Yes! you can drink the water in Billingham. You can rest assured that Billingham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Billingham water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Billingham water to make it potable.

If you notice a change in taste or smell of Billingham water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Billingham water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water.

Billingham Water Problems

Billingham water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Billingham property, you need to do one of the following:

  1. If you are out and about, call or tweet United Utilities
  2. If you are near a computer, go to the "report a leak" section of Northumbrian Water and fill out the online form.

Billingham No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Billingham.

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

Billingham Water Discolouration

If the water in your home is discoloured, the issue might be a Northumbrian Water issue impacting Billingham.

  1. Changes to the colour of the water in Billingham may happen after a burst pipe has been repaired
  2. Or, Northumbrian Water could have been carrying out upgrade work on the pipes in Billingham
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Northumbrian Water for assistance.

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