Cramlington Water: Hardness, Supplier & Meters

If you have just moved to Cramlington and have some water questions, you will be able to find out who handles the Cramlington water supply as well as wastewater services in the information below. We will also cover how to identify if your home has metered rates, and what you should do if you experience water supply problems.

Cramlington Water Supplier

Cramlington water is supplied by one water company, Northumbrian Water. Here are the main Cramlington water supplier contact details:

Cramlington Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Cramlington sewerage and wastewater is also handled by Northumbrian Water.

Cramlington Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Cramlington

Water rates in Cramlington will vary depending on if the property has a water meter or not. This can be easily found out by taking a look at a water bill. Homes that have metered water rates will have a meter number listed on their bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter. If your account number starts with MC (Metered Customer), this would suggest that you have a water meter.

Alternately if you do not have a bill available, you can check around your home to see if you can find a water meter. These would usually be located either in the garden of the property or in the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.

Homes that are not metered won't have metered rates, but they will have a rateable value of the home instead. The rateable value part of your Cramlington water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average water rates Cramlington water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Check out these simple water meter and water rates guides to learn more about how your home is billed, and how you can start saving money on your water.

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Cramlington Water Hardness

Cramlington water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Cramlington picks up minerals, such as magnesium or calcium, on the way to your tap. Having soft water is a great thing for your home, as soft water is more effective at tasks like cleaning clothes or dishes, can help your energy bills to be more efficient, and has a low likelihood of leading to limescale build-ups in areas like taps and sinks.

Can you drink the water in Cramlington?

Yes! You can drink the water in Cramlington. You can rest assured that Cramlington water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Cramlington water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Cramlington water to make it potable.

If you notice a change in taste or smell of Cramlington Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to limit the build-ups of potentially harmful bacteria or other natural pollutants.
  2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. If a water pipe in your property has been replaced for example, as the piping material is new and potentially different to the pipe that was replaced, this could affect the flavour of your water.
  3. Seasonal changes in water characteristics can infuse Cramlington water with an earthy smell or taste. As the source of your water changes throughout the year, and each location has a unique mineral composition, this can influence subtle changes in your water's taste.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Cramlington Water Problems

Cramlington water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Cramlington property, you need to do one of the following:

  1. If you are out and about, call or tweet at Northumbrian Water letting them know about the nature of the incident and its location. If the issue is urgent or a health risk you should call to ensure that Northumbrian Water can act on this as soon as possible.
  2. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.

Cramlington No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Cramlington.

  1. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
  2. Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to your homes plumbing.
  3. Check that your stop tap is open. If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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