Darlington Water: Water Hardness, Rates & Supply

Darlington floating next to a tap and water droplets

If you just moved and have some Darlington water questions, you will be able to find out who handles the Darlington water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Darlington water hardness so that you can enjoy quality tap water in your home.


Darlington Water Supplier

Darlington Water is supplied by one water company, Northumbrian Water. Here are the main Darlington water supplier contact details:

Darlington Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Darlington sewerage and wastewater is also handled by Northumbrian Water.

Darlington Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Darlington

Whether your home has a water meter or not will dictate your water rates in Darlington. You can easily find out whether your Darlington water rates are metered or not by looking at your water bill. Homes with metered Darlington water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but instead they will have the rateable value of the home instead of this. The rateable value part of your Darlington water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is determined by several factors such as the size of the property and plot, the area and the general condition and availability of local services

The average water rates Darlington water residents are being charged result in an average water bill of around £390 a year. This amount combines both water supply and sewerage costs.

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Darlington Water Hardness

Darlington water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Darlington picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Darlington?

Yes! You can drink the water in Darlington. You can rest assured that Darlington water meets high standards making it safe to drink, and it is not necessary to boil or filter Darlington water to make it potable. The UK Drinking Water Inspectorate has scored Darlington water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink.

If you notice a change in taste or smell of Darlington Water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Darlington Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Darlington Water Problems

Darlington water problems can include anything from flooding, burst water main or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a flooding or a water leak outside your Darlington property, you need to do one of the following:

  1. If you are out and about, call or tweet at Northumbrian Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Contact Us" section of Northumbrian Water and either call them, or request a callback.

Darlington No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Darlington.

  1. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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