Gateshead Water: Supply info and Water Rates

Gateshead floating next to a tub and water droplets

If you just moved and have some Gateshead water questions, you will be able to find out who handles the Gateshead water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Gateshead water hardness so that you can enjoy quality tap water in your home.


Gateshead Water Supplier

Gateshead Water is supplied by one water company, Northumbrian Water. Here are the main Gateshead water supplier contact details:

Gateshead Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Gateshead sewerage and wastewater is also handled by Northumbrian Water.

Gateshead Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Gateshead

Whether your home has a water meter or not will dictate your water rates in Gateshead. You can easily find out whether your Gateshead water rates are metered or not by looking at your water bill. Homes with metered Gateshead water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Gateshead water rates will have been determined by the local council in the 90s and most likely will not have changed since.

The average water rates Gateshead water residents are being charged result in an average water bill of around £390 a year. This amount combines both water supply and sewerage costs.

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Gateshead Water Hardness

Gateshead water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Gateshead picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Gateshead?

Yes! You can drink the water in Gateshead. You can rest assured that Gateshead water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Gateshead water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Gateshead water to make it potable.

If you notice a change in taste or smell of Gateshead Water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Gateshead Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Gateshead Water Problems

Gateshead water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Gateshead property, you need to do one of the following:

  1. If you are out and about, call or tweet at Northumbrian Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Contact Us" section of Northumbrian Water and either call them or request a callback.

Gateshead No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Gateshead.

  1. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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