Guisborough Water: Supply, Wastewater & Info

Are you interested in finding out more about your water supply, or have just moved to Guisborough? Then this is the perfect guide for you. In the information below we will discuss who your water and wastewater services are provided by, along with covering other handy details such as how water hardness will affect you, and what you can do to troubleshoot water problems.


Guisborough Water Supplier

Guisborough water is supplied by one water company, Northumbrian Water. Here are the main Guisborough water supplier contact details:

Guisborough Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Guisborough sewerage and wastewater is also handled by Northumbrian Water.

Guisborough Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Guisborough

The type of water rates that apply to your Guisborough home will vary depending on you have a water meter or not. The simplest way to find out which applies to you is by taking a look at a water bill. Homes that have metered water rates will display a meter number, or the account number will start with UC for unmetered customers or MC for metered customers.

Alternately if you don't have a bill available, you can check around your home to see if you can find a water meter. These would be located either in a small box in the ground in your garden or the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.

If you have a water meter, it is very important that you give your water provider regular water meter readings. Your provider will bill you according to your exact usage, and so failing to provide this data could mean that they will give you higher estimated bills. Submitting a meter reading is very simple, and can be done either via their website, your account, by giving them a call, or via their app.

Homes that are not metered won't have metered rates, but they will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create a usage value that is then applied to your bill.

The average water rates Guisborough water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

If you are interested in learning more about water meters or water rates, then our water meter and water rates guides will help you to get started.

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Guisborough Water Hardness

Guisborough water hardness is rated as soft. While rainwater itself starts as soft, water hardness can change as it progresses through the water cycle and picks up minerals. The higher the mineral presence, the higher the water hardness value will be. Due to the way water filters through rocks in Northumbrian Water's supply area, your water can pick up minerals, such as magnesium or calcium, on the way to your tap. Your soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is less likely to cause limescale accumulation in comparison to homes in harder water areas.

Can you drink the water in Guisborough?

Yes! you can drink the water in Guisborough. You can rest assured that Guisborough water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Guisborough water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Guisborough water to make it potable.

If you notice a change in taste or smell of Guisborough water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics or the source of your water can infuse Guisborough water with an earthy smell or taste.
  2. Plumbing such as new taps or pipes can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  3. Chlorination ensures hygiene throughout the pipe network and poses no risk to health.

If would like to find out more about your water supply or believe that it may no longer be safe to consume, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Guisborough Water Problems

Guisborough water problems can include anything from burst water pipes or flooding to having no water supply in your home.

If you notice a water leak or flooding outside your Guisborough property, you need to do one of the following:

  1. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.
  2. If you are out and about, call or message Northumbrian Water on social media (Twitter, Instagram, Facebook).

Guisborough No Water

If you have no water in your home, it is important to work out if the issue is caused by your home plumbing or if it is a Northumbrian Water outage impacting the area.

  1. Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to your homes plumbing, and you may need to contact a plumber.
  2. Is your stop tap is open? If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
  3. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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