Hartlepool Water: Rates, Supply Info & Hardness

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Hartlepool floating next to a tap and water droplets

If you just moved and have some Hartlepool water questions, you will be able to find out who handles the Hartlepool water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Hartlepool water hardness so that you can enjoy quality tap water in your home.

Hartlepool Water Supplier

Hartlepool's water is supplied by a company called Hartlepool Water, which is now a part of Anglian Water. Here are the main Hartlepool water supplier contact details:

Hartlepool Water Supply Contact
Water Company Phone Number Opening Times
Anglian Water 0345 791 9155 Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm, Bank Holidays 10am-4pm

Hartlepool sewerage and wastewater is handled by seperate company, Northumbrian Water.

Hartlepool Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Hartlepool

Your rates in Hartlepool will be dictated by whether you have a water meter or not. You can easily find out if your Hartlepool water rates are metered or not by looking at your water bill. Homes with metered Hartlepool water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but instead, they will have the rateable value of the home instead. The rateable value part of your Hartlepool water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is determined by several factors such as the size of the property and plot, the area and the general condition and availability of local services

The average water rates Hartlepool water residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

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Hartlepool Water Hardness

Hartlepool water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Anglian Water Water's supply area, Hartlepool picks up minerals, such as magnesium or calcium, on the way to your tap.

Hartlepool water hardness rating means that the soft water in your home is less likely to lead to scaling in kettles, sinks, dishwashers and loos, your washing should be softer, your energy bills more efficient and your appliances should last longer.

Can you drink the water in Hartlepool?

Yes! You can drink the water in Hartlepool. You can rest assured that Hartlepool water meets high standards making it safe to drink, and it is not necessary to boil or filter Hartlepool water to make it potable. The UK Drinking Water Inspectorate has scored Hartlepool water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without having to amend it in any way.

If you notice a change in taste or smell of Hartlepool Water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Hartlepool Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Anglian Water Water, who will provide further assistance.

Hartlepool Water Problems

Hartlepool water problems can include anything from flooding, burst water main or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Hartlepool property, you need to do one of the following:

  1. If you are out and about, call or tweet at Anglian Water or Northumbrian Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Water and sewerage queries" section of the Anglian Waters website. From there, you can request a callback, find the most appropriate contact number or use their chatbot feature to troubleshoot. Alternately, if your query relates to wastewater or sewerage, head over to the Northumbrian Waters website and access their "Your Sewerage" or "Flooding and polluction" pages to ascertain your next-steps .

Hartlepool No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Anglian Water Water outage impacting Hartlepool.

  1. Check the "Contact Us" or "Report an issue" section of the Anglian Waters website. From here you can find useful advice on how to proceed, report an issue via their online form, or find the most appropriate contact number.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Anglian Water for assistance.

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