Hebburn Water: Rates, Meters & Supplier
If you are interested in finding out more about your Hebburn water supply, then look no further. In this guide, you will be able to find out who handles your water and wastewater services along with other info such as how to identify if your home has metered rates, and what you should do if you experience water supply problems.
Hebburn Water Supplier
Hebburn water is supplied by one water company, Northumbrian Water. Here are the main Hebburn water supplier contact details:
Water Company | Phone Number | Opening Times |
---|---|---|
Northumbrian Water | 0345 733 5566 | Mon-Fri 8am-7pm, Sat 8am-1pm |
Hebburn sewerage and wastewater is also handled by Northumbrian Water.
Water Company | Phone Number | Opening Times |
---|---|---|
Northumbrian Water | 0345 717 1100 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Northumbrian Water come from?
Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.
Water Rates Hebburn
The type of water rates available in Hebburn will vary depending on if the property has a water meter or not. This can be easily found out by taking a look at a water bill. Homes that have metered water rates will have a meter number listed on their bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter. If your account number starts with MC (Metered Customer), this would suggest that you have a water meter.
Alternately if you do not have a bill available, you can check around your home to see if you can find a water meter. These would usually be located either in the garden of the property or in the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.
If your home has a water meter, this means that your provider will bill you according to your exact usage. So that they can accurately bill you, you must regularly provide water meter readings to them, otherwise your bills may be estimated and potentially higher than necessary
Homes that are not metered will have a rateable value of the home instead. The rateable value part of your Hebburn water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.
The average water rates Hebburn water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.
Check out this water rates guide to learn more about how your home is billed, and how you can start saving money on your water.
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Hebburn Water Hardness
Hebburn water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Hebburn picks up minerals, such as magnesium or calcium, on the way to your tap. Having soft water is a great thing for your home, as soft water is more effective at tasks like cleaning clothes or dishes, can help your energy bills to be more efficient, and has a low likelihood of leading to limescale build-ups in areas like taps and sinks.
Can you drink the water in Hebburn?
Yes! The UK Drinking Water Inspectorate has scored Hebburn water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Hebburn water to make it potable.
If you notice a mild change in taste or smell of Hebburn Water this may be due to one of the following reasons:
- Chlorination ensures hygiene throughout the pipe network. This helps to limit build ups of harmful bacteria or other natural pollutants.
- Plumbing such as pipes or taps can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
- Seasonal changes in water characteristics can infuse Hebburn water with an earthy smell or taste. As the source of your water changes throughout the year, and each location has a unique mineral composition, this can influence subtle changes in your water's taste.
If you have questions about your water's taste, smell or appearance or believe that it may no longer be safe to consume, you should not hesitate to contact Northumbrian Water, who will provide further assistance.
Hebburn Water Problems
Hebburn water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Hebburn property, you need to do one of the following:
- If you are out and about, call or message Northumbrian Water on social media (Twitter, Instagram, Facebook) letting them know about the nature of the incident and its location.
- If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.
Hebburn No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Hebburn.
- Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to your homes plumbing, and you may need to contact a plumber.
- Check that your stop tap is open. If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
- Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.