Redcar Water: Water Hardness, Quality & Meter Info

Redcar held above coins floating in water coming from a tap

If you have just moved and had some Redcar water questions, you will be able to find out who handles the Redcar water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Redcar water hardness so that you can enjoy quality tap water in your home.


Redcar Water Supplier

Redcar Water is supplied by one water company, Northumbrian Water. Here are the main Redcar water supplier contact details:

Redcar Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Redcar sewerage and wastewater is also handled by Northumbrian Water.

Redcar Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains its supply from various sources such as rivers, reservoirs, boreholes and aquifers. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Redcar

The type of water rates that apply to your home will vary depending on if your property has a water meter or not. The simplest way to find out if you have a water meter is to take a look at your water bill. Homes that have metered water rates will have a meter number listed on their bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter. If your account number starts with MC (Metered Customer), this would suggest that you have a water meter.

Alternately if you do not have a bill available, you can check around your home to see if you can find a water meter. These would usually be located either next to the water stop tap, or outside in the garden. If you find a water meter, then your home will have metered rates.

Homes that are not metered won't have metered rates, but they will have the rateable value of the home instead of this. The rateable value part of your Redcar water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average water rates Redcar water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Check out these simple water meter and water rates guides to learn more about how your home is billed, and how you can start saving money on your water

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Redcar Water Hardness

Redcar water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Redcar picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Redcar?

Yes! You can drink the water in Redcar. You can rest assured that Redcar water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Redcar water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Redcar water to make it potable.

If you notice a change in taste or smell of Redcar Water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Redcar water with an earthy smell or taste.
  2. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. If a water pipe in your property has been replaced for example, as the pipe material is new, this could affect the flavour of your water.
  3. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to limit build-ups of potentially harmful bacteria or other natural pollutants.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Redcar Water Problems

Redcar water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Redcar property, you need to do one of the following:

  1. If you are out and about, call or tweet at Northumbrian Water letting them know about the nature of the incident and its location. If the issue is urgent or a health risk you should call to ensure that Northumbrian Water can act on this as soon as possible.
  2. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.

Redcar No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Redcar.

  1. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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