Spennymoor Water: Moving, Supplier & Info

If you are trying to find out more about your water supply, or have just moved to Spennymoor, then this is the perfect guide for you. In this guide, we will discuss who your water and wastewater services are provided by, along with covering other handy details such as how water hardness will affect you, and what you can do to troubleshoot water problems.


Spennymoor Water Supplier

Spennymoor water is supplied by one water company, Northumbrian Water. Here are the main Spennymoor water supplier contact details:

Spennymoor Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Spennymoor sewerage and wastewater is also handled by Northumbrian Water.

Spennymoor Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Spennymoor

Residential properties have two forms of rates - metered, and unmetered. Homes that have metered Spennymoor water rates will have a meter number listed on their water bills. Alternately if the account number starts with MC, this means metered customer and UC for unmetered customer.

If you don't have a water bill, you can look around your home for a water meter. This would usually be next to the stop tap in the garage or kitchen, or it could be in the garden in a small box sunk in the ground.

If your home is equipped with a water meter, it is important that you give your supplier regular water meter readings. Not doing so could result in your provider estimating your bills, which may be inaccurate.

Homes that don't have a water meter will have the rateable value of the home instead of this. The rateable value is based on several factors such as the size of your home, its location, and the availability of services to create an estimated consumption value, which is then used to generate your bill.

The average water rates Spennymoor residents are being charged result in an average water bill of around £341 a year. This amount combines both sewerage costs and water supply.

This useful guide to water rates in the UK will give you some great information on understanding how water charges work, and how you can start saving on your water bills.

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Spennymoor Water Hardness

Spennymoor water hardness is rated as soft. While rainwater itself starts as soft, water hardness can change as it progresses through the water cycle and picks up minerals. The higher the mineral presence, the higher the water hardness value will be. Due to the way water filters through rocks in Northumbrian Water's supply area, your water can pick up minerals, such as magnesium or calcium, on the way to your tap. Your soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is less likely to cause limescale accumulation in comparison to homes in harder water areas.

Can you drink the water in Spennymoor?

Yes! You can drink the water in Spennymoor. Spennymoor water meets very high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Spennymoor water quality a 99.96% in overall mean zonal compliance, meaning that your water is very safe to drink. It is not necessary to boil, filter or otherwise refine Spennymoor water further in order to make it potable.

If you notice a change in taste or smell of Spennymoor water this may be due to one of the following reasons:

  1. Plumbing such as water pipes and taps can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  2. Seasonal changes in water characteristics can infuse Spennymoor water with an earthy smell or taste.
  3. Chlorination used to remove harmful contaminants from the water system, and poses no risk to health.

If would like to find out more about your water supply or believe that it may no longer be safe to consume, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Spennymoor Water Problems

Spennymoor water problems can include anything from burst water mains or flooding to even having no water supply in your home. This is why you should make sure you know what to do and who to contact if you experience a water emergency.

If you notice a water leak or flooding outside your Spennymoor property, you need to do one of the following:

  1. If you are out and about, call or message Northumbrian Water on social media (Twitter, Instagram, Facebook).
  2. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and either call them or request a callback.

Spennymoor No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or if it is a Northumbrian Water outage impacting the area.

  1. Check that your stop tap is open. If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
  2. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
  3. Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to the plumbing of your own home, and you may need to contact a plumber.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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