Sunderland Water: Prices, Contact, Water Quality Info - Selectra

City of Sunderland with water tap dripping

If you just moved and have some Sunderland water questions, you will be able to find out who handles the Sunderland water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Sunderland water hardness so that you can enjoy quality tap water in your home.


Where does Sunderland get its water from?

Sunderland water mainly comes from the Kielder Reservoir, the largest of its kind in the region and the UK. Originally built in the 1960s to respond to the increasing water demands coming in the UK, it now serves 99% of the population in the region.

Sunderland Water Hardness

Sunderland water hardness is rated as hard. It has an average of 274 PPM.

planet earth and its bodies of water held in hands

When people speak about Sunderland water hardness, they are referring to the amount of minerals found in the water. The more minerals found in the water, the higher or ‘harder’ the water is considered to be.

While rainwater itself is relatively soft, as it contains no minerals when falling from the clouds, water hardness changes through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Sunderland water picks up minerals, such as magnesium or calcium, on the way to your home.

Can you drink the water in Sunderland?

Yes! You can drink the water in Sunderland. Sunderland water meets high standards, making it safe to drink. This is regularly verified by the UK Drinking Water Inspectorate. It has scored Sunderland water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Sunderland water before you drink it.

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Can you treat Sunderland water hardness?

Yes! There are many tricks and tips available to you to reduce the hardness of the water found in Sunderland.

The easiest, but the most expensive, is to buy a filter and install it for your home. There is a large market with many providers for this with a wide range of products.

If you can’t afford such a system, regularly clean out your common home appliances like your kettle, dishwasher, bath, toilets, and sinks.

Why does Sunderland water hardness matter?

A ‘hard’ water source means that lime deposits will accumulate over time in your plumbing system and home appliances. This is called limescale.

This limescale can become the source of many problems in the long term for your home, such as shortening the life expectancy of your appliances or higher costs to repair.

Accumulation of this limescale in your plumbing system can cause an eventual plug or simply cause inefficient water flow in your home.

Sunderland Water Problems

Despite the constant verification from the authorities, problems with your water supply can still arise. If you notice a change in smell or taste of Sunderland Water this may be due to one of the following reasons:

  1. Plumbing can contribute to household water taste. Poor plumbing can add a metallic, salty, or rubbery hint to the water.
  2. Chlorination is a guaranteed way to ensure hygiene throughout the piping network.
  3. Seasonal changes in water characteristics can seep Sunderland Water with an earthy smell or taste.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to contact Northumbrian Water, the water supplier for Sunderland.

Who supplies water in Sunderland?

Sunderland Water is supplied by one water company. Here are the main Sunderland water supplier contact details:

Sunderland water supplier contact details
Northumbrian Water Phone Number Opening Times
Northumbrian Water 0345 733 5566 Monday to Friday 8am-7pm, Saturday 8am-1pm

It is important to note that Northumbrian Water handles Sunderland sewerage and wastewater.

Warning Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Water Rates Sunderland

Before we can determine what Water rates Sunderland residents have, we first need to determine whether your home has a water meter or not.

looking at a bill with a magnifying glass

One easy way to see if your Sunderland water rates are metered or not is by looking at your bill. If you notice a meter number listed on the bill, then you are most likely on metered Sunderland water rates.

If you do not see a meter number on the bill, then the likelihood is that you are on unmetered Sunderland water rates.

Homes that are not metered will be charged according to the rateable value of the home instead of your water usage. The rateable value part of your Sunderland water rates is determined by your local council.

According to the supplier Northumbrian Water, the average water bill Sunderland residents receive is around £390 a year. This amount combines both water supply and sewerage costs.

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Sunderland Water Problems

There are all sorts of problems that can arise with your water supply in Sunderland. This is why you should make sure you know what to do and who to contact regarding water emergencies.

Burst water main Sunderland

If you notice a water leak or flooding outside your Sunderland property, you need to do one of the following:

  • If you are away from your home, call or tweet at Northumbrian Water depending on whether the issue relates to drinking water or wastewater.
  • If you are near a computer, go to the "Contact Us" section of Northumbrian Water and either call them or request a callback.

Sunderland No Water

If you have no water in your home, you first need to find out if the issue is related to your home plumbing or because of a Northumbrian Water outage impacting your area.

  • Check the "Contact Us" sections of the Northumbrian Water Sunderland website for any information on any water cuts in the area.
  • Ask your neighbours whether they have the same issue as you.
  • Check that your stop tap is open

Is it only no cold water or no hot water?

If you have cold water but no hot water, the issue will be with your home plumbing and not the Sunderland water supplier company.

If there is no cold water, not even a drip, contact Northumbrian Water for assistance.

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