Thornaby-on-Tees Water: Suppy Info & Rates

If you have just moved to Thornaby-on-Tees and have some water questions, you will be able to find out who handles the Thornaby-on-Tees water supply as well as wastewater services in the information below. Additionally, we will cover how a water meter can benefit you, and what you should do if you encounter a problem with your water supply.


Thornaby-on-Tees Water Supplier

Thornaby-on-Tees water is supplied by one water company, Northumbrian Water. Here are the main Thornaby-on-Tees water supplier contact details:

Thornaby-on-Tees Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Thornaby-on-Tees sewerage and wastewater is also handled by Northumbrian Water.

Thornaby-on-Tees Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian Water gains 95% of its supply from surface water sources such as reservoirs and rivers, while the remaining 5% comes from underground aquifers and boreholes. The water from all of these sources goes through an extensive purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Thornaby-on-Tees

The type of water rates that apply to your Thornaby-on-Tees home will vary depending on if the property has a water meter. This can be found out by taking a look at a water bill. Homes that have metered water rates will have a section that displays the meter serial number. Often the account number will also indicate if your property has a meter by using a simple code of MC for metered customers, and UC for unmetered customers.

Alternately if you do not have a bill, you can check around your home to see if you can find a water meter. These would usually be located either in the garden of the property in a small box in the ground or in the vicinity of the water stop tap in the kitchen or garage.

If your home has a water meter, it is very important to give regular meter readings, as this is what your supplier will use to bill you.

Homes that are not metered will have a rateable value of the home instead. The rateable value part of your Thornaby-on-Tees water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average water rates Thornaby-on-Tees water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

Check out these simple water meter and water rates guides to learn more about how your home is billed, and how you can start saving money on your water.

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Thornaby-on-Tees Water Hardness

Thornaby-on-Tees water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Thornaby-on-Tees picks up minerals, such as magnesium or calcium, on the way to your tap. Having soft water means that your water is more effective at tasks like cleaning clothes or dishes, can help your energy bills to be more efficient, and has a lower likelihood of limescale build-ups in areas like taps and sinks.

Can you drink the water in Thornaby-on-Tees?

Absolutely! The UK Drinking Water Inspectorate has scored Thornaby-on-Tees water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Thornaby-on-Tees water to make it potable.

If you notice a change in taste or smell of Thornaby-on-Tees Water this may be due to one of the following reasons:

  1. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. If a water pipe in your property has been replaced for example, as the piping material is new and potentially different to the pipe that was replaced, this could affect the flavour of your water.
  2. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to limit the build-ups of potentially harmful bacteria or other natural pollutants.
  3. Seasonal changes in water characteristics can infuse Thornaby-on-Tees water with an earthy smell or taste. As the source of your water changes throughout the year, and each location has a unique mineral composition, this can influence subtle changes in the taste of your water.

If you would like to learn more about the quality of your water or have concerns about its taste, smell or appearance, you should not hesitate to contact Northumbrian Water, who will provide further assistance.

Thornaby-on-Tees Water Problems

Thornaby-on-Tees water problems can include anything from a burst water main to flooding. This is why you should make sure you know what to do and who to contact regarding water emergencies so that you can get your home back up and running.

If you notice a water leak or flooding outside your Thornaby-on-Tees property, you need to do one of the following:

  1. The quickest way to let them know about an incident is to call or reach out to Northumbrian Water on social media to let them know about the nature of the incident and its location.
  2. If you are near a computer, go to the "What's going on in my area?" section of the Northumbrian Water website to see what active incidents or repairs are ongoing, and the estimated time of service resumption. Additionally, you can report a problem on this page.

Thornaby-on-Tees No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Thornaby-on-Tees.

  1. Check that your stop tap is open. If this is open but no water is flowing to your taps, then the issue will be related to your supplier.
  2. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water and when you can expect your water service to resume.
  3. Ask your neighbours whether they have the same issue as you. If they aren't, then the problem will most likely be due to your homes plumbing.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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