Wallsend Water: Water Quality, Hardness & Support

Wallsend with a golden dripping tap on the right

If you just have moved and have some Wallsend water questions, you will be able to find out who handles the Wallsend water supply and wastewater services in the information below. Additionally, we will cover Wallsend's water hardness, rates and meters, so that you can further understand the water in your home.


Wallsend Water Supplier

Wallsend water is supplied by one water company, Northumbrian Water. Here are the main Wallsend water supplier contact details:

Wallsend Water Supply Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 733 5566 Mon-Fri 8am-7pm, Sat 8am-1pm

Wallsend sewerage and wastewater is also handled by Northumbrian Water.

Wallsend Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Northumbrian Water 0345 717 1100 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Northumbrian Water come from?

Northumbrian water provides its supply from various sources such as rivers, reservoirs, boreholes and aquifers. The water from all of these sources goes through a purification and cleansing process to ensure that it is of good quality when it reaches your home.

Water Rates Wallsend

Water rates in Wallsend depend on whether your home has a water meter or not. You can find out whether your Wallsend water rates are metered by taking a look at your water bill. Homes with metered Wallsend water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead of this. The rateable value part of your Wallsend water rates will have been determined by the local council in the 90s and most likely will not have changed since.

Find out more about the pros and cons of water rates and how having a water meter may benefit you in this useful guide.

The average Water Rates Wallsend water residents are being charged result in an average water bill of around £390 a year. This amount combines both water supply and sewerage costs.

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Wallsend Water Hardness

Wallsend water hardness is rated as soft. While rainwater itself is quite soft, water hardness changes as it progresses through the water cycle. Due to the way water filters through rocks in Northumbrian Water's supply area, Wallsend picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Wallsend?

Yes! You can drink the water in Wallsend. You can rest assured that Wallsend water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wallsend water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Wallsend water in order to make it potable.

If you notice a change in taste or smell of Wallsend Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to maintain hygiene throughout the water pipe network.
  2. Seasonal changes in water characteristics can infuse Wallsend water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding slightly salty, rubbery or metallic hints.

If you have any concerns about your water, or if you feel that the smell, taste or appearance has changed significantly, you should not hesitate to contact Northumbrian Water who will be able to provide further assistance.

Wallsend Water Problems

Wallsend water problems could potentially include anything from flooding, burst water mains or even to having no supply in your home. This is why you should make sure that you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Wallsend property, you should do one of the following:

  1. If you are out and about, call or tweet at Northumbrian Water. This is the fastest way to alert Northumbrian Water to an issue and should be your first port of call if the issue is more urgent.
  2. If you are near a computer, go to the "Contact Us" section of the Northumbrian Water website and complete a report form, check their "Community Portal leak map", or give them a call.

Wallsend No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Northumbrian Water outage impacting Wallsend.

  1. Check the "Contact Us" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Check if your neighbours are experiencing the same issue as you. If they are, this would suggest a problem with the supply rather than the plumbing in your home.
  3. Check that your stop tap is open.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Northumbrian Water for assistance.

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