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Ashton-in-Makerfield Water: Supplier & Meter Info

If you have just moved home and have a few Ashton-in-Makerfield water questions, you will be able to find out who handles the Ashton-in-Makerfield water supply as well as wastewater services in the information below. Additionally, we will cover how to identify if you have a water meter in your home, and where exactly your water comes from.


Ashton-in-Makerfield Water Supplier

Ashton-in-Makerfield's water is supplied by one water company, United Utilities. Here are the main Ashton-in-Makerfield water supplier contact details:

Ashton-in-Makerfield Water Supply Contact
Water Supplier Phone Number Opening Times
United Utilities Metered - 0345 672 2888 / Non Metered - 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm

Ashton-in-Makerfield's sewerage and wastewater is also handled by United Utilities.

Ashton-in-Makerfield Water Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
United Utilities 0345 672 3723 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does United Utilities water come from?

More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Ashton-in-Makerfield home to ensure its high quality.

Water Rates Ashton-in-Makerfield

Finding out what type of rates apply to your home should be your first step in understanding how you are billed, and what you need to do. There are two primary forms of billing in the UK, unmetered, and metered. You can find out whether your Ashton-in-Makerfield water rates are metered or not by looking at your water bill. Homes that have a water meter will have a meter number listed on their water bills. Alternately the account number may also start with MC for metered customers, or UC for unmetered customers, depending on the supplier.

If you have just moved in or don't have a bill to hand, you try to find one by searching around your home. A water meter would usually be located either next to the water stop tap (in the kitchen or garage), or it could also be in the garden (look for a small box set into the ground).

If you have a water meter, this means that your supplier will bill you according to the exact usage of your property. In order for your supplier to know what to bill you for, it is important that you provide them with regular meter reads. Not doing so could risk inaccurate estimated bills.

Homes that are not metered will have the rateable value of the home instead. The rateable value will have been determined by the local council in the 90s and is unlikely to have changed significantly since. This value was based on factors such as the size of the property, the area in which it is situated and the availability of local services to create an estimated consumption value. This value is then taken and applied to your bills.

The average water rates Ashton-in-Makerfield water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

If you think that being billed according to your exact usage will be more beneficial for you, take a read through our water meter guide to learn more about their pros, cons, and how you can get one installed.

Are you interested in learning more about your rates or lowering your spend? Then check out our water ratesguide to find out how you can take back control of your bills and what options you have available.

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Ashton-in-Makerfield Water Hardness

Ashton-in-Makerfield water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Ashton-in-Makerfield picks up minerals, such as magnesium or calcium, on the way to your tap.

Ashton-in-Makerfield's water hardness rating is good news for you, as this means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your energy bills will be more efficient, your washing should be softer, and your appliances should last longer due to a lack of limescale build-up, in comparison to hard water areas.

Can you drink the water in Ashton-in-Makerfield?

Yes! You can drink the water in Ashton-in-Makerfield without worry. The water quality of Ashton-in-Makerfield was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. It is not necessary to filter, boil or otherwise alter Ashton-in-Makerfield's water to make it potable.

Mild changes in the taste and smell of your water can sometimes occur. Here are a few examples of why this might happen:

  1. Chlorination helps to eliminate bacterial presence in your drinking water and is closely monitored at all times to ensure that it poses no risk to health.
  2. Seasonal changes in water characteristics can infuse the water in Ashton-in-Makerfield with an earthy taste or smell. As your water source can change through the year, so too each source has a unique mineral composition, which can influence your water.
  3. Plumbing can also contribute to the taste of the water in your household, adding metallic, salty or rubbery hints. If for example, you have had a water pipe repair, this could influence your water.

If you have questions about your water quality, or feel that it may not be safe to consume, you should not hesitate to contact United Utilities, who will provide further assistance.

Ashton-in-Makerfield Water Problems

The type of water-related problems that you may encounter are various, stretching from burst water mains to flooding or even having no water in your home. This is why it is important that you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ashton-in-Makerfield property, you need to do one of the following:

  1. If you are out and about, you can reach out to United Utilities easily by shooting them over a message on social media, or by giving them a call.
  2. If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to see if there are any known issues and when they are expected to be resolved, or follow their troubleshooting guide.

Ashton-in-Makerfield No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Ashton-in-Makerfield.

  1. Check that your stop tap is open. If this is closed then this would prevent water from flowing in your home.
  2. Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
  3. Ask your neighbours whether they have the same issue as you. If their water is fine, then this suggests that the problem lays with your home's plumbing.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.

    If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.

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