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Ashton-Under-Lyne Water: Rates, Meters & Suppliers

If you have just moved and have a few questions about the water in Ashton-under-Lyne, you will be able to find out who handles the Ashton-under-Lyne water supply as well as wastewater services in the information below. Additionally, we will provide information on where your water supply comes from, and what to do in the event that you encounter issues with your supply in this handy guide.


Ashton-under-Lyne Water Supplier

Ashton-under-Lyne's water is supplied by a single water company, United Utilities. Here are the main Ashton-under-Lyne water supplier contact details:

Ashton-under-Lyne Water Supply Contact
Water Supplier Phone Number Opening Times
United Utilities Metered - 0345 672 2888 / Non Metered - 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm

Ashton-under-Lyne's sewerage and wastewater is also handled by United Utilities.

Ashton-under-Lyne Water Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
United Utilities 0345 672 3723 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does United Utilities Water come from?

A quarter of your water supply comes from rivers, such as the River Dee, or alternately from boreholes. The remaining approximate two-thirds of your water supply comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. No matter which source your water comes from, it will always go through a thorough filtration and cleaning process before reaching your home, ensuring its high quality.

Water Rates Ashton-under-Lyne

Having a water meter will affect the type of rates that your Ashton-under-Lyne home is subject to. You can find out whether your Ashton-under-Lyne water rates are metered or not by looking at your water bill. Homes with metered Ashton-under-Lyne water rates will have a meter number listed on their water bills which should match one on your water meter.

Homes that are not metered will have the rateable value of the home instead of water rates. The rateable value part of your Ashton-under-Lyne water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since. This value was based on factors such as the size of the property, the availability of local services and the area in which it is situated.

The average water rates Ashton-under-Lyne water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

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Ashton-under-Lyne Water Hardness

Ashton-under-Lyne water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Ashton-under-Lyne picks up minerals, such as magnesium or calcium, on the way to your tap.

Ashton-under-Lyne's soft water hardness rating means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your energy bills will be more efficient, your washing should be softer, and your appliances should last longer due to a lack of limescale build-up, compared to hard water areas.

Can you drink the water in Ashton-under-Lyne?

Yes! It is not necessary to filter, boil or otherwise alter Ashton-under-Lyne's water to make it potable. Ashton-under-Lyne's water meets high standards making it safe to drink, in fact, the water quality of Ashton-under-Lyne was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate.

If you notice a change in taste or smell of Ashton-under-Lyne Water this may be due to one of the following reasons:

  1. Chlorination is a way to ensure hygiene throughout the pipe network. The amount of chlorine in the water system is closely monitored at all times, and does not pose a risk to health.
  2. Seasonal changes in water characteristics can infuse the water in Ashton-under-Lyne with an earthy taste or smell. This can often be particularly notable in the winter and autumn months.
  3. Plumbing can also contribute to the taste of the water in your household, adding metallic, salty or rubbery hints.

If you are concerned about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide further assistance.

Ashton-under-Lyne Water Problems

Ashton-under-Lyne's water problems could potentially include anything from your water supply stopping, burst water mains or flooding. This is why it is important to know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ashton-under-Lyne property, you need to do one of the following:

  1. If you are out and about, call or tweet at United Utilities.
  2. If you are near a computer, go to the "Report a problem" or "Incident Check" sections of the United Utilities website to follow their troubleshooting guide.

Ashton-under-Lyne No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Ashton-under-Lyne.

  1. Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.

    If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.

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