Burnley Water: Rates, Hardness & Supply Info

Burnley flowing from an open tap with coins

If you have just moved and have a few Burnley water questions, you will be able to find out who handles Burnley water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Burnley's water hardness so that you can enjoy quality tap water in your home.


Burnley Water Supplier

Burnley's Water is supplied by one water company, United Utilities. Here are the main Burnley water supplier contact details:

Burnley Water Supply Contact
Water Supplier Phone Number Opening Times
United Utilities Metered - 0345 672 2888 / Non Metered - 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm

Burnley's sewerage and wastewater is also handled by United Utilities.

Burnley Water Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
United Utilities 0345 672 3723 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does United Utilities Water come from?

More than two-thirds of the water in the United Utilities coverage region comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or from Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes.

Water Rates Burnley

Your water rates in Burnley will depend on if your property has a water meter. You can find out whether your Burnley water rates are metered or not by looking at your water bill. Homes with metered Burnley water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Burnley water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since, though these rates are reviewed every 5 years.

The average water rates Burnley water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

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Burnley Water Hardness

Burnley water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Burnley picks up minerals, such as magnesium or calcium, on the way to your tap.

Burnley's water hardness rating means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and loos. Additionally, your washing should be softer, your energy bills more efficient and your appliances should last longer due to a lack of limescale build-up, compared to hard water areas.

Can you drink the water in Burnley?

Yes! you can drink the water in Burnley without worry. Burnley's water meets high standards making it safe to drink, in fact, the water quality of Burnley was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. This means that it is not necessary to further filter or boil your household's water to make it potable or safe.

If you notice a change in taste or smell of Burnley Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Burnley Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide further assistance.

Burnley Water Problems

Burnley's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Burnley property, you need to do one of the following:

  1. If you are out and about, call or tweet at United Utilities depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide, or seek to make contact.

Burnley No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Burnley.

  1. Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact United Utilities Water for assistance.

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