Carlisle Water: Supplier, Meters & Average Costs

Blue bath next to Carlisle

If you have just moved and have a few Carlisle water questions, you will be able to find out who handles the Carlisle water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Carlisle's water hardness level, so that you can enjoy quality tap water in your home.


Carlisle Water Supplier

Carlisle's Water is supplied by one water company, United Utilities. Here are the main Carlisle water supplier contact details:

Carlisle Water Supply Contact
Water Supplier Phone Number Opening Times
United Utilities Metered - 0345 672 2888 / Non Metered - 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm

Carlisle's sewerage and wastewater is also handled by United Utilities.

Carlisle Water Sewerage and Wastewater Supply Contact
Water Supplier Phone Number Opening Times
United Utilities 0345 672 3723 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does United Utilities Water come from?

More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or from Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources go through a thorough filtering process before reaching your Carlisle home to ensure its high quality.

Water Rates Carlisle

Your water rates in Carlisle will depend on if your property has a water meter. You can find out whether your Carlisle water rates are metered or not by looking at your water bill. Homes with metered Carlisle water rates will have a meter number listed on their water bills which should match one on your water meter.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Carlisle water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since. This value was based on factors such as the size of the property and the area in which it is situated.

The average water rates Carlisle water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.

Carlisle Water Hardness

Carlisle water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Carlisle picks up minerals, such as magnesium or calcium, on the way to your tap.

Carlisle's water hardness rating means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and loos. Additionally, your energy bills will be more efficient, your washing should be softer, and your appliances should last longer due to a lack of limescale build-up, compared to hard water areas.

Can you drink the water in Carlisle?

Yes! You can drink the water in Carlisle without worry. Carlisle's water meets high standards making it safe to drink, in fact the water quality of Carlisle was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. It is not necessary to filter, boil or otherwise alter Carlisle's water to make it potable.

If you notice a change in taste or smell of Carlisle Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse the water in Carlisle with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of the water in your hosuehold, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide further assistance.

Carlisle Water Problems

Carlisle's water problems can include anything from burst water mains to flooding or even having no water in your home. This is why it is important to know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Carlisle property, you need to do one of the following:

  1. If you are out and about, call or tweet at United Utilities depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide, or seek to make contact.

Carlisle No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Carlisle.

  1. Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.

    If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.

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