Chester Water: Hardness, Water Info & Rates

Chester floating on hands under a running water tap

If you just moved and have some Chester water questions, you will be able to find who handles the Chester water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Chester water hardness so that you can enjoy quality tap water in your home.


Chester Water Supplier

Chester Water is supplied by one water company, Hafren Dyfrdwy Water. Here are the contact details for your Chester water supplier:

Chester Water Supply Contact
Water Company Phone Number Opening Times
Hafren Dyfrdwy Water 0330 678 0679 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am to 5pm closed on Christmas Day, Boxing Day and New Year's Day

Chester sewerage and wastewater is handled by the same company. Here are Chester sewerage and wastewater contact details:

Chester Wastewater Contact
Water Company Phone Number Opening Times
Hafren Dyfrdwy Water 0800 085 8033 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Chester

Water rates in Chester depend on whether your home has a water meter or not. You can easily find out whether your Chester water rates are metered or not by looking at your water bill. Homes with metered Chester water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Chester water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Chester residents are being charged result in an average water bill of around £324 a year. This amount combines both water supply and sewerage costs and is significantly below the UK average of £408 a year.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Chester Water Hardness

Chester water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Chester Water's supply area, Chester water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Chester?

Yes! you can drink the water in Chester. Chester water meets the highest standards set by the UK Drinking Water Inspectorate to make the water safe to drink. The UK Drinking Water Inspectorate has scored Chester water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Chester water to make it potable.

If you notice a change in taste or smell of Chester water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network in Chester.
  2. Seasonal changes can infuse the water in Chester with an earthy smell or taste.
  3. Plumbing may also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Hafren Dyfrdwy Water.

Chester Water Problems

Chester water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Chester property, you need to do one of the following:

  1. If you are out and about, call or tweet Hafren Dyfrdwy Water
  2. If you are near a computer, go to the "report a leak" section of Hafren Dyfrdwy Water and fill out the online form.

Chester No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Hafren Dyfrdwy Water outage impacting Chester.

  1. Check the "In Your Area" sections of the Hafren Dyfrdwy Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Hafren Dyfrdwy Water for assistance.

Chester Water Discolouration

If the water in your home is discoloured, the issue might be a Hafren Dyfrdwy Water issue impacting Chester.

  1. Changes to the colour of the water in Chester may happen after a burst pipe has been repaired
  2. Or, Hafren Dyfrdwy Water could have been carrying out upgrade work on the pipes in Chester
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Hafren Dyfrdwy Water for assistance.

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