Crosby Water: Your Supplier, Rates, & Meters Info
If you have just moved and have a few Crosby water questions, you will be able to find out who handles the Crosby water supply as well as wastewater services in the information below. Additionally, we have tips on Crosby's water hardness level, and the average water bill for the area.
Crosby Water Supplier
Crosby's Water is supplied by one water company, United Utilities. Here are the main Crosby water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Crosby's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities Water come from?
More than two-thirds of the water that United Utilities provides to your home comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Crosby home to ensure its high quality.
Water Rates Crosby
The water rates in your property will depend on if your home has a water meter or not. You can find out whether your Crosby water rates are metered by taking a look at your water bill. Homes with metered Crosby water rates will have a meter number listed on their water bills which should match one on your water meter.
Homes that do not have a water meter won't have this, but they will have a rateable value of the home in its place. The rateable value part of your Crosby water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since. This value is subject to review every 5 years and is based on factors such as the size of the property, the area in which it is situated and the availability of local services. Find out more about water meters in this essential water meter guide.
The average water rates Crosby water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.
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Crosby Water Hardness
Crosby water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, Crosby picks up minerals, such as magnesium or calcium, on the way to your tap. These minerals are present in very small volumes by the time that they reach your home and do not affect the safety of your drinking water.
Crosby's water hardness rating means that the water in your home is unlikely to lead to scaling in sinks, kettles, dishwashers and loos. Additionally, your washing should be softer, your energy bills will be more efficient and your appliances should last longer due to a lack of limescale build-up, compared to areas with a harder water rating.
Can you drink the water in Crosby?
Yes! You can drink the water in Crosby without worry. Crosby's water meets high standards making it safe to drink, in fact, the water quality of Crosby was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. It is not necessary to boil, filter or otherwise alter Crosby's water to make it potable.
If you notice a change in taste or smell of Crosby water this may be due to one of the following reasons:
- Seasonal changes in water characteristics can infuse the water in Crosby with an earthy taste or smell.
- Chlorination is a safe way to ensure hygiene throughout the pipe network.
- Plumbing can also contribute to the taste of the water in your household, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide further assistance.
Crosby Water Problems
Crosby's water problems can include anything from burst water mains to flooding or even having no water in your home. This is why it is vitally important to know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Crosby property, you need to do one of the following:
- If you are out and about, call or tweet at United Utilities to inform them of the issue.
- If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide, or seek to make contact.
Crosby No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Crosby.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you. If they are experiencing the same problem, this is likely to be a United Utilities outage.
- Check that your stop tap is open. If this is in the closed position, turn it to the open position, which should allow water to resume flowing to your taps.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.
If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.