Dukinfield Water: Contact, Supplier & Help
Have you moved home and need to find out more about your Dukinfield water? In this guide, we will be able to find who handles the Dukinfield water supply as well as wastewater services in the information below. Additionally, we have information about Dukinfield water hardness so that you can get the best out of the water in your home.
Dukinfield Water Supplier
Dukinfield's water is supplied by one water company, United Utilities. Here are the main Dukinfield water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Dukinfield's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities water come from?
More than two-thirds of the water in the United Utilities coverage area comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. A quarter comes from rivers, such as the River Dee, and the rest is sourced from boreholes. The water from all of these sources goes through a thorough filtering process before reaching your Dukinfield home to ensure its high quality.
Water Rates Dukinfield
The type of water rates that apply to your home will depend on if your home has a water meter. The simplest way to find out if your home has a water meter is to check a water bill. If the property has a water meter installed, then the bill should display a meter serial number. Alternatively, often the account number will start with MC for metered customers, or UC for unmetered customers.
If you aren't at home or don't have a bill available to check, you could also take a look around your property to see if you can find a meter. These would usually be located at the earliest point that the water pipes enter your property, which will vary depending on your property type. For flats and mid-terraced houses, this would usually be next to the stop tap in the kitchen. For detached or semi-detached houses you may have to look in your garden for a box that is placed within the ground. If you can find a water meter, this means that you have metered rates, and you should provide your supplier with regular meter readings so that they can bill you for your exact usage.
Homes that are not metered will have a rateable value of the home instead. The rateable value is used to formulate an estimated consumption value for your property profile, which is then used to create your bill. This is based on several factors such as the size of your home, the availability of services, and where it is located.
Unsure if water meters are for you? Check out Selectra's essential guide to water meters to learn more about how they may benefit you.
The average water rates Dukinfield residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.
If you are looking to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.
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Dukinfield Water Hardness
Dukinfield water hardness is rated as soft. This means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is much less prone to limescale accumulation in comparison to homes in harder water areas. While rainwater itself starts as relatively soft, water hardness can change as it progresses through the water cycle and picks up more minerals, and the higher the mineral presence, the higher the water hardness value will be. Due to the way water filters through rocks in the United Utilities Water's supply area, water can pick up minerals, such as magnesium or calcium (Though in low values), on the way to your tap.
Can you drink the water in Dukinfield?
Yes! You can drink the water in Dukinfield. You can rest assured that Dukinfield water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Dukinfield water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil or filter Dukinfield water to make it potable.
If you notice a change in taste or smell of Dukinfield Water this may be due to one of the following reasons:
- Chlorination a safe way to ensure hygiene throughout the pipe network.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
- Seasonal changes in water characteristics can infuse Dukinfield Water with an earthy smell or taste.
If you are worried about your water's taste, smell or appearance, you should not hesitate to contact United Utilities.
Dukinfield Water Problems
The water problems that you could potentially encounter can come in various forms, stretching from burst pipes, leaks, failed water supply or even flooding. Do you know what you would do if you encountered such a problem? If not read through these next few points in addition to familiarizing yourself with your supplier's website to make sure that you know what to do to get your home back on track.
If you notice a water leak or flooding outside your Dukinfield property, you need to do one of the following:
- If you aren't at home, reach out to United Utilities on social media or give them a call.
- If you are near a computer, go to the "report a leak" section of the United Utilities website and fill out the online form. Additionally, you can check out what known issues there may be in the area, and find emergency contact information if appropriate.
Dukinfield Water Discolouration
If the water in your home is discoloured, the issue might be a United Utilities issue impacting Dukinfield.
- Changes to the colour of the water in Dukinfield may happen after a burst pipe has been repaired
- Or, United Utilities could have been carrying out upgrade work on the pipes in Dukinfield.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact United Utilities for assistance.
Dukinfield No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Dukinfield.
- Check that your stop tap is open. A stop tap must be open to allow water to flow. If it is open but no water flows, then this suggests a water outage is affecting your property.
- Check the "In Your Area" sections of the United Utilities website. This area should show any known incidents, and an estimated time or repair and service resumption.
- Ask your neighbours whether they have the same issue as you. If they do, then this points to it being an area problem rather than an issue with only your home.
If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact South East Water for assistance.