Heswall Water: Rates, Meters & Water Quality Info
If you have just moved home and would like to find out more about your water, you will be able to find out who handles the Heswall water supply as well as wastewater services in the information below. Additionally, we will cover where your water comes from, and what the hardness of your water rating means for you.
Heswall Water Supplier
Heswall's water is supplied by one water company, United Utilities. Here are the main Heswall water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Heswall's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities water come from?
A quarter of the water provided by United Utilities comes from surface water sources such as the River Dee, while the vast majority comes from the reservoirs of Thirlmere and Haweswater in the Lake District, from the Pennines, or Lake Vyrnwy in Wales. All of the water supplied to your home goes through an extensive testing and filtration process to ensure that it meets minimum legal standards, and is of high quality.
Water Rates Heswall
The type of water rates that apply to your home will depend on if your property has a water meter. You can find out whether your Heswall water rates are metered or not by checking your water bill. Homes that have metered Heswall water rates will have a meter number listed on them, which will match one on the water meter.
If you don't have a bill to hand, you can also take a look around your property. A water meter would usually be located either next to the water stop tap (either in the garage or kitchen depending on the property type), or outside in the garden.
If your home does have a water meter, this means that it is critically important that you provide your supplier with regular meter readings so that they can bill your home according to your exact usage, rather than estimations. Remember to take a meter reading as soon as you move into, and out of a home so that your supplier can open and close your accounts without any problems.
Homes that are not metered will have the rateable value of the home instead. The rateable value part of your Heswall water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since. This value was based on factors such as the size of the property and the area in which it is situated to calculate an estimated consumption value of your home, which is then used to generate your bill.
If you are considering getting a water meter installed, take a read through our water meter guide to find out how having one will affect your rates and home.
The average water rates Heswall water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply. If you are interested in lowering your average spend and increasing your water usage efficiency, check out this water rates guide to learn more.
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Is the water in Heswall safe to drink?
Absolutely! You can rest assured that you can drink the water in Heswall without having to take any additional steps such as boiling or additional filtering to make it safe. In fact, the water quality of Heswall was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate.
If the taste or smell of Heswall's water changes, this is usually nothing to worry about, and could be due to one of the following reasons:
- Seasonal changes in water characteristics can infuse the water in Heswall with an earthy taste or smell. As your water is drawn from different sources throughout the year, the minerals within your water will vary, causing its taste to change.
- Chlorination is a safe way to ensure hygiene throughout the pipe network. Adding small and safe amounts of chlorine to the water supply helps to eliminate harmful bacteria or other pollutants.
- Plumbing repairs or pipe replacements can also be a contributing factor to the changing taste of the water in your household, adding metallic, rubbery or salty hints.
If you have questions or concerns about your water, you should not hesitate to contact United Utilities, who will provide further assistance. Ofwat's website (the water services regulation authority) can also give some great guidance on the standards and regulations that apply to the water in your home.
Heswall Water Hardness
Heswall water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle as it picks up minerals and flows through different types of rocks. Due to the way that water filters in United Utilities water supply area, Heswall picks up minerals, such as magnesium or calcium, on the way to your home.
Heswall's soft water rating means that the water in your home will help your energy bills will be more efficient, your appliances and surfaces will be less prone to limescale and your washing should be softer in comparison to homes in hard water areas.
Heswall Water Problems
The type of problems that you could encounter in Heswall are various and stretch from flooding to burst water mains or even having a failure in your supply. This is why it is important to know what to do and who to contact should you experience an issue with your water.
If you notice a water leak or flooding outside your Heswall property, you need to do one of the following:
- If you aren't at home, call or tweet at United Utilities depending on whether the issue relates to drinking water or wastewater.
- If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide, or seek to make contact.
Heswall No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting Heswall.
- Is your stop tap open? If this is in the closed position, this would prevent water from running from your taps.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
- Check if your neighbours are experiencing the same issue as you. If they aren't, then the issue most likely lays with your homes plumbing.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.
If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.