Kirkby Water: Your Supplier, Rates & Meters Explained
If you have just moved to Kirkby or have some Kirkby water questions, you will be able to find out who handles the Kirkby water supply as well as wastewater services in the information below. Additionally, we will provide information on what steps you need to take if you encounter a water problem, and how to get in touch with your supplier.
Kirkby Water Supplier
Kirkby's water is supplied by one water company, United Utilities. Here are the main Kirkby water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
Kirkby's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does United Utilities Water come from?
More than two-thirds of United Utilities water comes from the Cumbrian reservoirs of Haweswater and Thirlmere in the Lake District, from the Pennines or Lake Vyrnwy in Wales. The remaining third comes from rivers, such as the River Dee, and the rest is sourced through boreholes. The water that is supplied to your home may vary in its source depending on rainfall levels and the availability of local supplies, however, no matter the source it will always be put through a thorough filtration and purification process to ensure its safety and quality.
Water Rates Kirkby
Water rates in Kirkby will vary will depend on if your property has a water meter. You can find out whether your Kirkby water rates are metered or not by looking at your water bill. Homes with metered Kirkby water rates will have a meter number listed on their water bills. If you do not have access to a bill, you can take a look around your property for a water meter. These will be either outside in the garden, or directly next to the water stop tap. Having a water meter would mean that your will have metered water rates.
Homes that are not metered won't have metered rates, but they will have the rateable value of the home in their place. The rateable value part of your Kirkby water rates will have been determined by the local council in the 90s and is unlikely to have changed significantly since their initial allocation. This value is subject to review every five years and is based on factors such as the size of the property, the area in which it is situated and the availability of local services.
Find out more about your meters and rates in these great water meter and water rates guides.
The average water rates Kirkby water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.
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Kirkby Water Hardness
The water in Kirkby is rated as soft. While rainwater itself is relatively soft, water hardness can change as it progresses through the water cycle. Due to the way water filters through the ground in the United Utilities water supply area, Kirkby's water picks up minerals, such as magnesium or calcium.
Kirkby's water hardness rating means that the water in your home is unlikely to lead to scaling in kettles, sinks, dishwashers and toilets. Additionally, your energy bills will be more efficient, your water will be more effective at tasks such as washing clothes or dishes, and your appliances should last longer due to a lack of limescale build-up, compared to hard water areas.
Can you drink the water in Kirkby?
Yes! The water quality of Kirkby was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. This means that your water is perfectly safe to drink, and it is not necessary to filter, boil or otherwise alter Kirkby's water in order to make it potable
If you notice changes in the taste or smell of Kirkby Water this could be due to one of the following reasons:
- Seasonal changes in water characteristics can infuse the water in Kirkby with an earthy taste or smell. Your water may come from different sources throughout the year. The mineral presence and processes that each supply goes through may differ between sources, which could cause subtle changes in taste or smell.
- Plumbing can also contribute to the taste of the water in your household, adding metallic, salty or rubbery hints. If the pipes supplying your home with water, or your home internal plumbing has been repaired or changed recently, this could also cause a slight change in your water taste.
- Chlorination is a safe way to ensure hygiene throughout the pipe network. The volume of chlorine is always closely monitored at all times, and poses no risk to health.
If you have concerns about your water's taste, smell or appearance, or a change seems too strong or worrying, you should not hesitate to make contact with United Utilities, who will provide further assistance.
Kirkby No Water
If you have no water in your home, it is important to understand if the issue is to do with your home plumbing or if it is a United Utilities outage impacting Kirkby.
- Check that your stop tap is open. If this has been knocked into the closed position, this would prevent water from flowing to your taps.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their guidance to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you. If they are having the same problems, then this fault will most likely lay with the supplier rather than your home plumbing.
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company, seeing as the water supply to the property is still functional.
If there is no cold water, not even a trickle, contact United Utilities Water for assistance, as this indicates a supply issue.
Kirkby Water Problems
Kirkby's water problems can include anything from flooding, burst water mains or even having no water in your home. This is why it is important to take the time to familiarize yourself with what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Kirkby property, you need to do one of the following:
- If you are near a computer, go to the "Incident Check" or "Report a problem" section of the United Utilities website to follow their troubleshooting guide. Alternately if the issue is on a larger scale or is a potential danger, call their emergency line so that they can resolve this as soon as possible.
- If you are out and about, call or tweet at United Utilities specifying the nature of the problem and where it is located.