Runcorn Water: Company, Prices, Contact, Water hardness - Selectra

Water flowing from an open tap next to Runcorn

Have you have just recently moved and you're not 100% sure how water works in Runcorn, you will be able to find who takes care of the Runcorn water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Runcorn water hardness so that you can enjoy quality tap water in your home.


Runcorn Water Supplier

Runcorn Water is supplied by one water company. United Utilities Water Here are their contact details:

Runcorn Water Supply Contact
United Utilities Water Phone Number Opening Times
Metered Supply 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm, excluding bank holidays
Unmetered Supply 0345 672 2888 Mon-Fri 8am-8pm, Sat 8am-4pm, excluding bank holidays

Want to know more about water meters? check out Selectra's essential guide to water meters.

Runcorn sewerage and wastewater is also handled by United Utilities Water. Here are the main Runcorn sewerage and wastewater contact details:

Runcorn Wastewater Contact
Water Company Phone Number Opening Times
United Utilities Water 0345 672 3723 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Runcorn

The rates you pay for your water depend on whether your home has a water mete or not. You can find out whether your Runcorn water rates are metered or not by looking at your water bill. Homes with metered Runcorn water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Runcorn water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Runcorn residents are being charged result in an average water bill of around £425 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Water Hardness in Runcorn

Runcorn water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Runcorn Water's supply area, Runcorn water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Runcorn?

Yes! you can drink the water in Runcorn. It is not necessary to boil or filter Runcorn water to make it potable. You can rest assured that Runcorn water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Runcorn water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink.

If you notice a change in taste or smell of Runcorn water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Runcorn water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities Water.

Runcorn Water Problems

Runcorn water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Runcorn property, you need to do one of the following:

  1. If you are out and about, call or tweet United Utilities
  2. If you are near a computer, go to the "report a leak" section of United Utilities water and fill out the online form.

Runcorn No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities Water outage impacting Runcorn.

  1. Check the "In Your Area" sections of the United Utilities Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact United Utilities Water for assistance.

Runcorn Water Discolouration

If the water in your home is discoloured, the issue might be a United Utilities Water issue impacting Runcorn.

  1. Changes to the colour of the water in Runcorn may happen after a burst pipe has been repaired
  2. Or, United Utilities Water could have been carrying out upgrade work on the pipes in Runcorn
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact United Utilities Water for assistance.

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