St Helens Water: Contact, Rates, Water Hardness Info
If you have just moved and have a few St Helens water-related questions, you will be able to find out who handles St Helens water supply as well as wastewater services in the water information below.
St Helens Water Supplier
St Helens's Water is supplied by one water company, United Utilities. Here are the main St Helens water supplier contact details:
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | Metered - 0345 672 2888 / Non Metered - 0345 672 2999 | Mon-Fri 8am-8pm, Sat 8am-4pm |
St Helens's sewerage and wastewater is also handled by United Utilities.
| Water Supplier | Phone Number | Opening Times |
|---|---|---|
| United Utilities | 0345 672 3723 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Water Rates St Helens
Your water rates in St Helens will depend on if your property has a water meter. You can find out whether your St Helens water rates are metered or not by looking at your water bill. Homes with metered St Helens water rates will have a meter number listed on their water bills.
Homes that are not metered won't have this, but they will have the rateable value of the home in its place. The rateable value part of your St Helens water rates will have been determined by the local council in the 90s and most likely will not have changed significantly since.
The average water rates St Helens water residents are being charged result in an average water bill of around £419 a year. This amount combines both sewerage costs and water supply.
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St Helens Water Hardness
St Helens water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in the United Utilities water supply area, St Helens picks up minerals, such as magnesium or calcium, on the way to your tap.
St Helens's water hardness rating means that the water in your home is much less likely to lead to scaling in kettles, sinks, dishwashers and loos. Additionally, due to the rating of the water, your washing should be softer, your energy bills more efficient and your appliances should last longer due to a lack of limescale build-up compared to hard water areas.
Can you drink the water in St Helens?
Yes! You can drink the water in St Helens without worry. St Helens's water meets high standards making it safe to drink, in fact the water quality of St Helens was scored at 99.96% in overall mean zonal compliance by the UK Drinking Water Inspectorate. It is not necessary to filter or boil St Helens's water to make it potable.
If you notice a change in taste or smell of St Helens Water this may be due to one of the following reasons:
- Chlorination a safe way to ensure hygiene throughout the pipe network.
- Seasonal changes in water characteristics can infuse St Helens Water with an earthy smell or taste.
- Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
If you have questions about your water's taste, smell or appearance, you should not hesitate to contact United Utilities, who will provide you with further assistance.
St Helens Water Problems
Water problems in St Helens could include anything from or flooding, a burst water main to having no water supply in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your St Helens property, you need to do one of the following:
- If you are out and about, call or tweet at United Utilities depending on whether the issue relates to drinking water or wastewater.
- If you are near a computer, go to the "Incident Check" or "Report a problem" sections of the United Utilities website to follow their troubleshooting guide, or seek to make contact.
St Helens No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a United Utilities outage impacting St Helens.
- Check the "Diagnose, report and resolve" sections of the United Utilities website and follow their step-by-step guide to further understand or escalate the issue.
- Ask your neighbours whether they have the same issue as you.
- Check that your stop tap is open
If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company
If there is no cold water, not even a trickle, contact United Utilities Water for assistance.