Wigan Water: Rates, Contact, Water Quality Info - Selectra

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If you recently moved into the Wigan area and you have some questions regarding your water supply, you will be able to find who handles the Wigan water supply as well as sewerage services in the information below. Also, we have some tips and tricks on how to deal with water hardness so that you can enjoy quality tap water in your home in Wigan.


Wigan Water Supplier

Your Water is supplied by one water company in Wigan. United Utilities Water Below are their contact details:

Wigan Water Supply Contact
United Utilities Water Phone Number Opening Times
Metered Supply 0345 672 2999 Mon-Fri 8am-8pm, Sat 8am-4pm, excluding bank holidays
Unmetered Supply 0345 672 2888 Mon-Fri 8am-8pm, Sat 8am-4pm, excluding bank holidays

Are you curious about water meters? check out Selectra's essential guide to water meters.

Wigan sewerage and wastewater is also handled by the same company, United Utilities Water. Here is the best way to contact Wigan sewerage and wastewater:

Wigan Wastewater Contact
Water Company Phone Number Opening Times
United Utilities Water 0345 672 3723 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Wigan

The price you pay for your water depends if your property has a water meter or not. You can easily find out whether your water rates are metered or not by looking at your water bill or paperwork you may have somewhere. Homes with a metered water rate will have a meter number listed on their water bills.

If your propertydoes not have a water meter, you will have the rateable value of the home instead. The rateable value is rate you pay per month regardless of your water usage. Part of your water rates will have been determined by the local council in the 90s and will probably not have changed since then.

If you have just moved in and you can't find a bill anywhere, you can simply look outside your house or garden for a water meter. Sometimes the water meter may be inside your home near the stop tap.

The average water rates Wigan residents are being charged result in an average water bill of around £425 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Water Hardness in Wigan

Wigan water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Wigan Water's supply area, Wigan water picks up minerals, such as magnesium or calcium, on the way to your tap. Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Wigan?

Yes! you can drink the water in Wigan. Rest easy because the water in Wigan meets very high standards making it completely safe to drink. The UK Drinking Water Inspectorate has scored the water quality a 99.96% in Wigan, meaning that your water is safe to drink. It is not necessary to boil or filter water in your area.

If you notice a change in taste or smell of Wigan water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Wigan water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have any doubt's about your water's taste, smell or appearance, you should contact United Utilities Water.

Wigan Water Problems

Problems with your water in Wigan can include anything from flooding to maintenance works in the area. This is why it's essential to make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Wigan property, you need to do one of the following:

  1. If you are out and about, you should call or tweet United Utilities
  2. If you are near a computer or tablet, go to the "report a leak" section of United Utilities water and fill out their online form and file a report.

Wigan No Water

If you have no water in your home, it's crucial to find out whether issue is with your plumbing, heating or a United Utilities Water issue impacting your area of Wigan.

  1. Check the "In Your Area" sections of the United Utilities website for information as to why you have no water.
  2. Ask your neighbours whether they have similar issues as you.
  3. Check that your stop tap is not closed
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your plumbing or heating and not the water company

    If there is no cold water, not even a drop, contact United Utilities Water for further assistance.

Wigan Water Discolouration

If the water in your home is discoloured, the issue might be a United Utilities Water issue impacting Wigan.

  1. Changes to the colour of your water in Wigan may happen after a pipe has recently burst or been repaired
  2. Or, United Utilities Water could have been carrying out maintenance work on the pipes in Wigan affecting your property
  3. Water Discolouration is not harmful and nothing to panic about. It can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact United Utilities Water for assistance.

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