Aberdeen Water: Supply Info and Contact Details

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If you just moved and have some Aberdeen water questions, you will be able to find who handles the Aberdeen water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Aberdeen water hardness so that you can enjoy quality tap water in your home.


Aberdeen Water Supplier

Aberdeen Water is supplied by one water company, Scottish Water. Here are the contact details for your Aberdeen water supplier:

Aberdeen Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7/365

Aberdeen sewerage and wastewater is handled by the same company. Here are Aberdeen sewerage and wastewater contact details:

Aberdeen Wastewater Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Aberdeen

Water rates in Aberdeen depend on whether your home has a water meter or not. You can easily find out whether your Aberdeen water rates are metered or not by looking at your water bill. Homes with metered Aberdeen water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Aberdeen water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Aberdeen residents are being charged result in an average water bill of around £372 a year. This amount combines both water supply and sewerage costs and below the UK averge of £408 a year for water bills.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Aberdeen Water Hardness

Aberdeen water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Aberdeen Water's supply area, Aberdeen water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry wil be softer after washing, your energy bills should be lower, and your home appliances will last longer as there will be less build-up of limescale when compared to hard water areas.

Can you drink the water in Aberdeen?

Yes! you can drink the water in Aberdeen. Aberdeen water meets the highest of standards to make your water safe to drink. The UK Drinking Water Inspectorate has scored Aberdeen water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Aberdeen water to make it potable.

If you notice a change in taste or smell of Aberdeen water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Aberdeen water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Scottish Water.

Aberdeen Water Problems

Aberdeen water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Aberdeen property, you need to do one of the following:

  1. If you are out and about, call or tweet Scottish Water
  2. If you are near a computer, go to the "report a leak" section of Scottish Water and fill out the online form.

Aberdeen No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Scottish Water outage impacting Aberdeen.

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? Or no hot water too?. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

Aberdeen Water Discolouration

If the water in your home is discoloured, the issue might be a Scottish Water issue impacting Aberdeen.

  1. Changes to the colour of the water in Aberdeen may happen after a burst main has been repaired
  2. Or, Scottish Water could have been carrying out upgrade work on the pipe network in Aberdeen
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Scottish Water for assistance.

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