Bonnyrigg Water: Supplier, Hardness & Info

Uncertain about your Bonnyrigg water supply? This simple guide will cover everything you need to get started! In this guide we will discuss who your water services are provided by, how to troubleshoot water problems and what having water meters will mean for you.


Bonnyrigg Water Supplier

Bonnyrigg's water is supplied by one company, Scottish Water. Here is the main Bonnyrigg water supplier contact:

Bonnyrigg Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7

Bonnyrigg sewerage and wastewater is also handled by Scottish Water, and shares the same contact number and availability.

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Where does Bonnyrigg water come from?

Water can be provided from various sources, stretching from boreholes and wells to rivers and lakes. The majority of Scotlands water is sourced from local lochs and reservoirs. Due to them being topped up by rain (almost continuously), very little water comes from underground sources such as aquifers.

Water Rates Bonnyrigg

Bonnyrigg water rates come in two forms; metered and unmetered. You can find out if your Bonnyrigg water rates are metered by taking a look at your water bill. Homes with metered water rates will have a meter number listed on their bill. If you can't find this, the account number may start with MC for metered customers, or UC for unmetered customers.

If you don't have a bill, you may also be able to find a water meter by searching around your property. These would be located near the stop tap in the kitchen or garage, or it could also be in the garden within a small box set into the ground.

If your property has a water meter, you must provide regular water meter readings. This can be easily done by calling, logging into your account, or using your suppliers app.

Homes that are not metered will have a rateable value of the home. This value uses basic property data to estimate your homes water consumption volume, which is then used to create your water bill.

Feel that estimated bills aren't a good fit for you? Take a read through Selectra's essential guide to water meters to learn more about how they work, and if they are the right choice for your home.

The average water rates Bonnyrigg residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.

Our guide to water rates will also give you some great tips on how to lower your expenditure and better understand your bills.

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Bonnyrigg Water Hardness

Water hardness is a measurement of the value of dissolved minerals present within an areas water supply. The higher the value of minerals such as magnesium and calcium within your water, the harder the rating will be, and the less effective it will be for domestic use. Though water enters the water cycle as soft rain, this can change as it travels through the earth and rocks, picking up minerals as it flows.

Bonnyrigg's water hardness rating is soft. This means that your home will be less prone to experiencing limescale accumulation, your appliances will be more efficient, and your energy bills can be less in comparison with homes in hard water areas. It is unnecessary to take additional steps to counter water hardness.

Can you drink the water in Bonnyrigg?

Definitely! As with the vast majority of the UK, Bonnyrigg water meets very high standards. It is unnecessary to purchase bottled water or to boil your water to make it potable. The UK Drinking Water Inspectorate has scored Bonnyrigg water quality at a great 99.96% in overall mean zonal compliance, meaning that all legal and safety guidelines have been met.

Mild changes in taste or smell of Bonnyrigg are usually not cause for concern, such as in the following instances:

  1. Plumbing such as taps and pipes repairs can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  2. Chlorination is used to eliminate harmful contaminants. This is harmless to health, and does not affect your waters safety.
  3. Seasonal changes such as where your water has come from or how it has filtered through the earth can imbue your water with varying flavours.

If you feel that your water may no longer be safe to consume, you should contact Scottish Water.

Bonnyrigg Water Problems

Water problems can come in many forms. It is important that you know what to do and who to contact should you be affected by disruptions.

If you notice a water leak or flooding outside your Bonnyrigg property, you need to do one of the following:

  1. If you aren't at home, reach out to Scottish Water on social media at Twitter, Facebook, Instagram or simply give them a call.
  2. If you are near a computer, go to the "report a leak" section of the Scottish Water website and fill out the online form. Additionally, you can check out what known issues there may be in the area.

Bonnyrigg No Water

If you have no water in your home, it is important to identify if the issue is related to your home plumbing or a Scottish Water outage impacting Bonnyrigg.

  1. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing.
  2. Check the "Contact Us" or "Report problems" sections of the Scottish Water website for any information explaining why you have no water.
  3. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage may be affecting the area. If they don't you may need to contact a plumber, as the issue could relate to your home's plumbing.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

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