Dundee Water: Quality, Rates & Supply Info

Dundee floating next to a tap with water droplets

If you just moved and have some Dundee water questions, you will be able to find who handles the Dundee water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Dundee water hardness so that you can enjoy quality tap water in your home.


Dundee Water Supplier

Dundee's water is supplied by one water company, Scottish Water Scottish Water. Here are the contact details for your Dundee water supplier:

Dundee Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 0778 778 247

Dundee's sewerage and wastewater is handled by the same company, Scottish Water. Here are the contact details for Dundee's sewerage and wastewater.:

Dundee Wastewater Contact
Water Company Phone Number Opening Times
Scottish Water 0800 0778 778 247

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Dundee

Water rates in Dundee depend on if your home has a water meter or not. You can find out whether your Dundee water rates are metered or not by viewing your water bill. Homes with metered Dundee water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Dundee water rates will have been determined by the local council in the 90s and will most likely not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Dundee's residents are being charged result in an average water bill of around £372 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then this handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Dundee Water Hardness

Dundee's water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Scottish Water's supply area, Dundee's water picks up minerals, such as magnesium or calcium, on the way to your tap.

Dundee's waters soft rating means that the water in your home should be less prone to scaling in kettles, sinks, dishwashers and loos.

Can you drink the water in Dundee?

Yes! You can drink the water in Dundee. You can rest assured that Dundee water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Dundee's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil, filter or otherwise adapt Dundee's water to make it potable.

If you notice a change in taste or smell of Dundee's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Dundee's water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Scottish Water.

Dundee Water Problems

Dundee water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Dundee property, you need to do one of the following:

  1. If you are out and about, call or tweet Scottish Water
  2. If you are near a computer, go to the "Get in Touch" section of Scottish Water and fill out the online form.

Dundee No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Scottish Water outage impacting Dundee .

  1. Check the "Get in touch or Report a Problem" sections of the Scottish Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water supply, contact Scottish Water for assistance.

Dundee Water Discolouration

If the water in your home is discoloured, the issue might be a Scottish Water issue impacting Dundee .

  1. Changes to the colour of the water in Dundee may happen after a burst pipe has been repaired
  2. Or, Scottish Water could have been carrying out upgrade work on the pipes in Dundee
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear

If there is no improvement after trying this, you can contact Scottish Water for further assistance.

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