Edinburgh Water: Hardness, Problems & Supply Info

Edinburgh floating on flowing water with coins coming from an open tap

If you just moved and have some Edinburgh water queries, you will be able to get all your Edinburgh water supply and wastewater services information below. Additionally, we have details on Edinburgh water hardness so that you can enjoy quality tap water in your home.


Edinburgh Water Supplier

Edinburgh water is supplied by one water company. Here are the relevant Edinburgh water supplier contact options:

Edinburgh Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 0778 778 24/7

Edinburgh sewerage and wastewater is handled by Scottish Water as well and for this reason the contact details are the same.

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Water Rates Edinburgh

Water rates in Edinburgh depend on whether your home has a water meter or not. You can easily find out whether your Edinburgh water rates are metered or not by looking at your latest water bill. Homes with metered Edinburgh water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead of the water unit rate. The rateable value part of your Edinburgh water rates will have been determined by the local council in the 90s and will probably not have changed since then.

The average water rates Edinburgh residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs as well as standing charges and other fees.

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Edinburgh Water Hardness

Edinburgh water hardness is rated as soft. While rainwater itself starts out as relatively soft, local water hardness can change through the water cycle. Due to the way water filters through rocks in Scottish Water's supply area, Edinburgh water picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Edinburgh?

Yes! You can drink the water. Edinburgh water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Edinburgh tap water quality a 99.96% in overall mean zonal compliance. This means that your water is safe to drink. It is not necessary to boil or filter Edinburgh water to make it potable.

If you notice a change in taste or smell of Edinburgh water this may be due to one of the following reasons:

  1. Chlorination - a safe method to ensure hygiene throughout the pipe network.
  2. Seasonal changes - in water characteristics can add an earthy smell or taste to your water.
  3. Plumbing - can change the taste of your household water, adding metallic, salty or rubbery hints depending on materials used for plumbing.

If you have questions about your water quality, you should not hesitate to contact Scottish Water.

Edinburgh Water Problems

Edinburgh water problems can take many forms: from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Edinburgh home, you need to do one of the following:

  1. If you are out and about, call or tweet at Scottish Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "report a leak" section of Scottish Water and fill out the online form.

Edinburgh No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Scottish Water outage impacting your area.

  1. Check the "In Your Area" section of the Scottish Water website for any information explaining the water outage.
  2. Ask your neighbours whether they have no water.
  3. Check whether your stop tap is open
  4. If you have no water, is it no cold water? or just no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not Scottish Water

    If there is no cold water at all, not even a trickle, contact Scottish Water for assistance.

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