Musselburgh Water: Supplier & Contact Details

If you have just moved home and have some Musselburgh water questions, you will be able to find who handles the Musselburgh water supply and wastewater services in the information below. Additionally, we show you how you can identify the types of rates that apply to your home, and what they mean for you.


Musselburgh Water Supplier

Musselburgh's' water is supplied by one company, Scottish Water. Here is the main Musselburgh water supplier contact:

Musselburgh Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7

Musselburgh sewerage and wastewater is also handled by Scottish Water, and shares the same contact number and availability.

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Where does Musselburgh water come from?

Scottish Waters supply comes from a combination of surface-water and groundwater sources. The majority of Scotlands water is sourced from lochs and reservoirs.

Water Rates Musselburgh

Water rates are split into two types, metered and unmetered. The quickest way to find out which you have would be to check a water bill. Your water bill should show a water meter number if they have metered rates. Some suppliers also indicate meter presence by starting the account number with MC for metered customers or UC for unmetered customers.

If you aren't able to check a water bill, you may also be able to find a water meter by checking next to your water stop tap (usually in the kitchen or garage), or it could also be in the garden of your home (look for a small box set into the ground).

If you have a water meter, this means that you will be billed according to your exact usage. In order to ensure that you receive accurate bills, it is important that you give regular meter readings to your provider. Failure to do so could result in high and inaccurate bills.

Homes that don't have a water meter will have something called a rateable value of the home instead. The rateable value considers several factors, such as your property's size, its location, and the availability of local services to create an estimated usage value for the property, which is then applied to your bill.

If you feel that receiving bills catered to your exact usage would be beneficial, read through our complete water meters guide to understand the benefits of water meters, smart water meters, and how you can get one installed.

The average water rates Musselburgh residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.

Looking to save on your monthly water bill? Then our simple water rates guide is the just thing for you.

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Musselburgh Water Hardness

Musselburgh water hardness is rated as soft. While rainwater itself starts out as relatively soft, water hardness can change as it progresses through the water cycle and picks up more minerals, and the higher the mineral presence, the higher the water hardness value will be. Due to the way water filters through rocks in Scottish Water's supply area, water can pick up minerals, such as magnesium or calcium (Though in low values), on the way to your tap. Your soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is much less prone to limescale accumulation in comparison to homes in harder water areas.

Can you drink the water in Musselburgh?

Definitely! You can rest assured that Musselburgh water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Musselburgh tap water quality a score of 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Musselburgh tap water to make it safe to consume.

If you notice a change in taste or smell of Musselburgh water this may be due to one of the following reasons:

  1. Chlorination - is used to ensure hygiene throughout the pipe network by eliminating bacterial presences. The volume of chlorine in the system is monitored at all times and poses no risk to health.
  2. Plumbing - can change the taste of your household water, adding metallic, salty or rubbery hints. If for example, you have recently had a water pipe repair or replacement, the introduction of this new material could change the flavour of your water.
  3. Seasonal changes - in water characteristics can add water with an earthy smell or taste. As the source of your water can change through the seasons, so too each location has a unique mineral composition, which can change the taste of your water.

If you have questions about your water quality, you should not hesitate to contact Scottish Water.

Musselburgh Water Problems

The type of water problems that you could encounter come in various forms, from burst pipes, leaks, failed water supply or even flooding. Do you know what you would do if you encountered such a problem? If not read through these next few points in addition to familiarizing yourself with your supplier's website to make sure that you know what to do to get your home back on track.

If you notice a water leak or flooding outside your Musselburgh property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of the Scottish Water website and fill out the online form. Additionally, you can check out what known issues there may be in the area, and find emergency contact information if appropriate.
  2. If you aren't at home, reach out to Scottish Water on social media or give them a call.

Musselburgh No Water

If you have no water supply in your home, it is important to find out if this is caused by your homes plumbing, or if there is a Scottish Water outage affecting the area.

  1. Ask your neighbours whether they have the same issue as you. If they are experiencing something similar, then this indicates there is a supply issue to your area.
  2. Check that your stop tap is open. If this is closed, this would prevent water from flowing to your home. Turning it to the open position should allow water to resume flowing. If this does not occur, then check the Scottish Waters website for information, or give them a call.
  3. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water and the approximate timeframe that they expect your service to be disrupted.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

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