Penicuik Water: Supplier, Tips & Quality

If you are looking to find out more about Penicuik water then you have come to the right place! In this guide you will find out who handles the Penicuik water supply and wastewater services, how to deal with Penicuik's water hardness and other handy tips so that you can enjoy quality tap water in your home.


Penicuik Water Supplier

Penicuik's water is supplied by one company, Scottish Water. Here is the main Penicuik water supplier contact:

Penicuik Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7

Penicuik sewerage and wastewater is also handled by Scottish Water, and shares the same contact number and availability.

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Where does Penicuik water come from?

Water can be provided from various sources, stretching from boreholes and wells, to rivers and lakes. The majority of Scotlands water is sourced from local lochs and reservoirs. Due to them being topped up by rain (almost continuously), very little water comes from underground sources such as aquifers.

Water Rates Penicuik

Your water rates will be either metered, or unmetered. You can find out which your Penicuik home has by taking a look at your water bill. Homes that have metered Penicuik water rates will have a meter number listed on their bill. If you cant find this, the account number may start with MC (Metered Customer) or UC (Unmetered Customer).

No bill? You may also be able to find a water meter by searching around your property. This would be located near the stop tap in the kitchen or garage, or in the garden within a small box set into the ground. If your property has a water meter, you must provide regular water meter readings so that your water supply can supply you with accurate bills.

Homes that are not metered will have a rateable value of the home instead. This value is based on several factors, such as property size and the availability of local services. These factors are then used to create an estimated consumption value of your home, which is then used to generate your bill.

If you think estimated bills may not be beneficial for you, then take a read through Selectra's guide to water meters to learn more about how water meters work.

The average water rates Penicuik residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.

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Penicuik Water Hardness

Water hardness is a measurement of the value of dissolved minerals present within an areas water supply. The higher the value of minerals such as magnesium and calcium within your water, the harder the rating will be, and the less effective it will be for domestic use. The good news for you is that Penicuik's water hardness rating is soft. This means that your home will be less prone to limescale accumulation, your appliances will be more efficient, and your energy bills can be lower than homes in hard water areas.

Can you drink the water in Penicuik?

Definitely! As with the majority of the UK, Penicuik water meets very high standards. It is unnecessary to purchase bottled water or to boil your water to make it potable. The UK Drinking Water Inspectorate has scored Penicuik water quality at a great 99.96% in overall mean zonal compliance, meaning that all legal and safety guidelines have been met.

If you notice mild changes to Penicuik's water quality,this could be due to the following:

  1. Seasonal changes such as where your water originates or how it has filtered through the earth can imbue your water with varying flavours.
  2. Plumbing such as taps and pipes repairs can give your weater metallic, salty or rubbery hints.
  3. Chlorination is used in safe volumes to eliminate harmful contaminants.

If you feel that your water may no longer be safe to consume or has drastically deteriorated in quality, you should contact Scottish Water.

Penicuik Water Problems

Penicuik water problems can come in many forms, including anything from burst water pipes or flooding to having no water supply in your home. If you are uncertain about what you would do in such an event, read on.

  1. If you are near a computer, go to the "report a leak" section of the Scottish Water website and fill out the online form.
  2. If you aren't at home, reach out to Scottish Water on social media at Twitter, Facebook, Instagram or simply give them a call.

Penicuik No Water

If you have no water in your home, it is important to identify if the issue is related to your home plumbing or a Scottish Water outage impacting Penicuik.

  1. Check the "Contact Us" or "Report problems" sections of the Scottish Water website for any information explaining why you have no water.
  2. Ask your neighbours if they have the same issue. If they don't you may need to contact a plumber, as the issue could relate to your homes plumbing.
  3. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing. If it doesn't, contact Scottish Water.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

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