Peterhead Water: Supplier, Contact Details & Info

Looking to find out more about your Peterhead water supply? This simple guide will cover everything you need to know! If you are unsure who your water supplier is, what your water hardness rating is, or how to troubleshoot a water problem read on to find out along with other handy tips.


Peterhead Water Supplier

Peterhead's water is supplied by one company, Scottish Water. Here is the main Peterhead water supplier contact:

Peterhead Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7

Peterhead sewerage and wastewater is also handled by Scottish Water, and shares the same contact number and availability.

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Where does Peterhead water come from?

Water can be provided from various sources, stretching from boreholes and wells to rivers and lakes. The majority of Scotlands water is sourced from local lochs and reservoirs. Due to them being topped up by rain (almost continuously), very little water comes from underground sources such as aquifers.

Water Rates Peterhead

Water rates for domestic homes come in two forms, metered and unmetered. You can find out which one applies to you by checking your water bill. Your bill should show a water meter number if they have metered rates, and your account number may also start with MC for metered customers or UC for unmetered customers.

If you can't check a water bill, take a look around your house to see if you can find a water meter. These would either be located in a small box in the ground in your garden or next to your water stop tap in the kitchen or garage.

If you have a water meter, this means that you will be billed according to your exact usage. To ensure that you receive accurate bills, it is important that you give regular water meter readings to your provider. Failure to do so could result in high and inaccurate bills.

Homes that don't have a water meter will have the rateable value of the home instead. The rateable value considers factors such as your property's size, its location, and the availability of local services to create an estimated usage value for the property, which is then applied to your bill.

If you are trying to decide if water meters or smart water meters are the right choices for you, then our complete water meters guide will help to provide the information you need, and give instructions on how you can get one.

The average water rates Peterhead residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs.

Looking to make savings on your monthly water bill? Then our simple water rates guide will get you started.

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Peterhead Water Hardness

Peterhead water hardness is rated as soft. While rainwater itself starts as soft, water hardness can change as it progresses through the water cycle and picks up minerals. The higher the mineral presence, the higher the water hardness value will be. Due to the way water filters through rocks in Scottish Water's supply area, your water can pick up minerals, such as magnesium or calcium, on the way to your tap. Your soft water rating means that your water is more effective at tasks such as cleaning clothes or dishes, can help to reduce your energy bill and is less likely to cause limescale accumulation in comparison to homes in harder water areas.

Can you drink the water in Peterhead?

Absolutely! Peterhead water has been rated at 99.96% in overall mean zonal compliance by The UK Drinking Water Inspectorate. This means that your water is perfectly safe to drink without the need to further boil or filter your water after the tap.

Your waters taste or smell can sometimes change. If you notice that your Peterhead water seems a little different, this may be due to one of the following reasons:

  1. Chlorination - in safe volumes helps to remove harmful contaminants from your water.
  2. Plumbing - such as pipes and taps can influence your waters taste.
  3. Seasonal changes - in water characteristics can add water with an earthy smell or taste. As the source of your water can change through the seasons, so too each location has a unique mineral composition, which can change the taste of your water.

If you would like to find out more about your water's quality, or are concerned that it may not be safe to consume, you should contact Scottish Water.

Peterhead Water Problems

Water problems can come in many forms. It is important that you know what to do and who to contact should you be affected by disruptions.

If you notice a water leak or flooding outside your Peterhead property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of the Scottish Water website and fill out the online form. Additionally, you can check out what known issues there may be in the area, and find emergency contact information
  2. If you aren't at home, reach out to Scottish Water on Twitter, Facebook, Instagram or give them a call.

Peterhead No Water

If you have no water supply in your home, it is important to find out if this is caused by your homes plumbing, or if there is a Scottish Water outage affecting the area.

  1. Check that your stop tap is open. If this is closed, this would prevent water from flowing to your home. Turning it to the open position should allow water to resume flowing. If this does not occur, then check the Scottish Waters website for information, or give them a call.
  2. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water and the approximate timeframe that they expect your service to be disrupted.
  3. Ask your neighbours whether they have the same issue as you. If they are experiencing something similar, then this indicates there is a supply issue to your area.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

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