Wishaw Water: Your Supplier & Contact Details

Wishaw between a blue bath and water drops

If you have just moved to Wishaw and would like to find out more about your water supply, you will be able to find who handles the Wishaw water supply as well as wastewater services in the information below. Additionally, we will cover the steps you need to take if you experience problems with your water, and how to identify which rates apply to your home.


Wishaw Water Supplier

Wishaw water is supplied by one company, Scottish Water. Here is the main Wishaw water supplier contact:

Wishaw Water Supply Contact
Water Company Phone Number Opening Times
Scottish Water 0800 077 8778 24/7

Wishaw sewerage and wastewater is also handled by Scottish Water, and shares the same contact number and availability.

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Water Rates Wishaw

Water rates in Wishaw will depend on whether your home has a water meter or not. You can easily find out whether your Wishaw water rates are metered by looking at your water bill. Homes with metered Wishaw water rates will have a meter number listed on their water bills. Alternatively, sometimes an account number will start with UC for unmetered customers, ur MC for metered customers. If you have a water meter in your home this means that Scottish Water will bill you according to your exact consumption, and so it is very important that you give regular meter readings so that they know how much water you have used.

If you don't have a bill available, you can also see if you can find a water meter in your home. This would usually be located either outside in the garden, or next to the water stop tap (usually in the kitchen or garage).

Homes that are not metered won't have metered rates, but they will have something called a rateable value in their place. The rateable value of your home will have been determined by the local council in the 90s and is very unlikely to have changed since this point. The rateable value is subject to review every five years, and uses factors such as your property's size, location and the availability of services to create an estimated usage value of your property, which is then applied to your bill.

The average water rates Wishaw residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs. If you are interested in lowering this figure and being more efficient with your water, then check out our great water rates guide to find out more.

Considering getting a water meter for your property? Then out simple water meter guide will cover their benefits, installation and other critical details that will help you make an informed decision.

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Wishaw Water Hardness

Wishaw water hardness is rated as soft. While rainwater itself starts as relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Scottish Water's supply area, water can pick up minerals, such as magnesium or calcium on the way to your tap, and the higher the mineral presences are in your water, the harder its rating will be. Having soft water means that your energy bills will be more efficient, your water will be more effective at tasks such as cleaning, and your taps and sinks will be far less prone to scaling when compared to homes in hard water areas.

Can you drink the water in Wishaw?

Yes! The UK Drinking Water Inspectorate has scored Wishaw's tap water quality at 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Wishaw tap water to make it safe to drink.

If your water changes in taste or smell, this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network. Small and safe amounts of chlorine helps to eliminate harmful bacteria and keep your water healthy.
  2. Seasonal changes - in water characteristics can add water with an earthy smell or taste. As your waters source can change throughout the year, so to will the mineral presence and process that it has gone through, which can influence your waters taste.
  3. Plumbing - can change the taste of your household water, adding metallic, salty or rubbery hints. If for example, you have had a water pipe repaired or replaced, the introduction of the new material could change the flavour or scent of your water.

If you have questions about your water quality, you should not hesitate to contact Scottish Water.

Wishaw Water Problems

The type of water problems that you may experience in your home can come in various forms, including anything from having a failed water supply, burst pipes or even flooding. This is why you should make sure you know what to do and who to contact should you experience a water emergency.

If you notice a water leak or flooding outside your Wishaw property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of the Scottish Water website and fill out the online form. You can also check if there are any known issues in the area on their "In Your Area" section.
  2. If you are out and about, call Scottish Water or reach out to them on social media.

Wishaw No Water

If you have no water in your home, your first step is to work out if this is due to a Scottish Water outage, or if it relates to the plumbing in your home.

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If they also have no water, then this is likely an outage affecting the area, and you should contact your supplier.
  3. Check that your stop tap is open. If this is in the closed position, turning it to the open position should solve your problem. If you do this and there is still no water flow, then this suggests your property is experiencing a Scottish Water supply issue.
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Scottish Water for assistance.

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