Aldershot Water: Supplier Info and Water Quality

Blue bath next to Aldershot

If you just moved and have some Aldershot water questions, you will be able to find who handles Aldershot's water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Aldershot's water hardness so that you can enjoy quality tap water in your home.


Aldershot Water Supplier

Aldershot Water is supplied by one water company, South East Water. Here are the contact details for your Aldershot water supplier:

Aldershot Water Supply Contact
Water Company Phone Number Opening Times
South East Water 0333 000 0001 Mon-Fri 8am-7pm, Sat 8am-1pm

Aldershot sewerage and wastewater is handled by Thames Water. Here are Aldershot's sewerage and wastewater contact details:

Aldershot Wastewater Contact
Water Company Phone Number Opening Times
Thames Water / Southern Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Aldershot

Your Aldershot water rates will depend on whether your home has a water meter or not. You can easily find out whether your Aldershot water rates are metered by taking a look at your water bill. Homes with metered Aldershot water rates will show a meter number listed on their water bills.

Homes that are not metered won't show this, but they will have the rateable value of the home instead. The rateable value part of your Aldershot water rates will have been determined by the local council in the 90s and will probably not have changed much since then. This value considers several factors such as property size and area, and is subject to review every 5 years.

If you don't have a bill available, or have recently moved home, you can look outside your house or in the front garden for a meter. Alternately sometimes the meter may be located inside your house near the stop tap.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Aldershot residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

If you are interested in saving money on your water bill then our handy guide to water rates in the UK will give you some simple tips & tricks to lower your water bill.

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Aldershot Water Hardness

Aldershot's water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in South Eastern Water's supply area, Aldershot water picks up minerals, such as magnesium or calcium, on the way to your tap.

Aldershot water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Aldershot.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops and supermarkets) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water, using only as much water as you need. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat as needed to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Aldershot?

Yes! You can drink the water in Aldershot. The UK Drinking Water Inspectorate has scored Aldershot's water quality a 99.96% in overall mean zonal compliance, which means that you can rest assured that Aldershot's water meets high standards making it safe to drink. It is not necessary to filter or seek to purify your water in any form.

If you notice a change in taste or smell of Aldershot's water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Aldershot's water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South East Water.

Aldershot Water Problems

Aldershot water problems can include anything from burst water mains, flooding or even having no water in your home. This is why it is important to make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Aldershot property, you need to do one of the following:

  1. If you are out and about, call or tweet South East Water
  2. If you are near a computer, go to the "report a leak" section of the South East Water website and fill out the online form.

Aldershot No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Aldershot.

  1. Check the "In Your Area" sections of the South East Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If your neighbour is encountering a similar issue then this will likely be due to a South East Water supply issue
  3. Check that your stop tap is open. If this is in the closed position, this may be why there is no water supply
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South East Water for assistance.

Aldershot Water Discolouration

If the water in your home is discoloured, the issue might be a South East Water issue impacting Aldershot.

  1. Changes to the colour of the water in Aldershot may happen after a burst pipe has been repaired
  2. Or, South East Water could have been carrying out upgrade work on the pipes in Aldershot
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact South East Water for assistance.

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