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Andover Water: Suppliers, Meters, and Water Quality

Recently moved and have some Andover water questions? In this guide, you will be able to find who handles the Andover water supply and wastewater services, along with tips on how to deal with Andover water hardness so that you can enjoy quality tap water in your home.


Andover Water Supplier

Andover water is supplied by one water company, Southern Water. Here are the contact details for your Andover water supplier:

Andover Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Andover sewerage and wastewater is handled by the same company. Here are Andover sewerage and wastewater contact details:

Andover Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 Mon-Fri 7am-9pm, Sat & Sun 7:30am-10:30pm, 24/7/365 for emergencies

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Andover

Water rates in Andover will depend on whether your home has a water meter. You can easily find out whether your Andover water rates are metered by looking at your water bill. Homes with metered Andover water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Andover water rates will have been determined by the local council in the 90s and will probably not have changed much since then. This value consists of factors such as the size and location of the property, and is subject to review every five years.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap.

If you'd like to read more about water meters check out Selectra's simple guide to water meters.

The average water rates Andover residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.

If you are interested in saving money on your water bill then our handy guide to water rates in the UK will give you some great advice to lower your water bill.

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Andover Water Hardness

Andover water hardness is rated as very hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Andover water's supply area, Andover water picks up minerals, such as magnesium or calcium, on the way to your tap.

Hard water means that your water will be less efficient at tasks such as cleaning clothes or dishes, and your taps and pipes will be inclined to develop limescale. Here are a few things that you can do to stay on top of your water.

  1. Kettles: Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  2. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
  3. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in most local shops) to clean susceptible surfaces in order to clear limescale deposits

Can you drink the water in Andover?

Yes! You can drink the water in Andover. Andover water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Andover water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Andover water to make it potable.

If you notice a change in taste or smell of Andover water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Andover water with an earthier smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, or feel that the changes are stronger than what is normal you should not hesitate to contact Southern Water who will provide you with further guidance.

Andover Water Problems

Andover water problems can include anything from burst water mains or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Andover property, you need to do one of the following:

  1. If you are near a computer, go to the "report a leak" section of Southern Water and fill out the online form.
  2. If you are out and about, call or tweet Southern Water specifying the nature and location of the incident

Andover No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Southern Water outage impacting Andover.

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

Andover Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Andover.

  1. Changes to the colour of the water in Andover may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Andover
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

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