Aylesbury Water: Rates, Contact & Supplier Info

Aylesbury with a tap on the left surrounded by water droplets

If you just moved and have some Aylesbury water questions, you will be able to find who handles the Aylesbury water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Aylesbury's water hardness so that you can enjoy quality tap water in your home.


Aylesbury Water Supplier

Aylesbury Water is supplied by one water company, Thames Water. Here are the contact details for your Aylesbury water supplier:

Aylesbury Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Aylesbury sewerage and wastewater is handled by the same company. Here are Aylesbury sewerage and wastewater contact details:

Aylesbury Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Aylesbury water come from?

80% of the water Thames Water supplies to London and the Thames Valley comes from rivers, while the remaining 20% comes from aquifers

Water Rates Aylesbury

Water rates in Aylesbury depend on whether your home has a water meter or not. You can find out whether your Aylesbury water rates are metered or not by looking at your water bill. Homes with metered Aylesbury water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Aylesbury water rates will have been determined by the local council in the 90s and will probably not have changed much since then. Several elements are taken into consideration when deciding the rateable value of the property, including the size of the property and plot, area, general condition and availability of local services.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Aylesbury residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Aylesbury Water Hardness

Aylesbury's water hardness is rated as very hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Thames Water's supply area, Aylesbury water picks up minerals, such as magnesium or calcium, on the way to your tap.

Aylesbury water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Aylesbury.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in Aylesbury?

Yes! you can drink the water in Aylesbury. The UK Drinking Water Inspectorate has scored Aylesbury's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Aylesbury's water in any way to make it potable. You can rest assured that Aylesbury's water meets high standards making it safe to drink. T

If you notice a change in taste or smell of Aylesbury's water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Aylesbury water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.

Aylesbury Water Problems

Aylesbury's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Aylesbury property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer, go to the "report a leak" section of Thames Water and fill out the online form.

Aylesbury No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Aylesbury.

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Aylesbury Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Aylesbury.

  1. Changes to the colour of the water in Aylesbury may happen after a burst pipe has been repaired
  2. Or, Thames Water could have been carrying out upgrade work on the pipes in Aylesbury
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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