Basingstoke Water: Quality, Rates & Supply Info

Basingstoke floating next to water tap and water droplets

If you just moved and have some Basingstoke water questions, you will be able to find who handles the Basingstoke water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Basingstoke water hardness so that you can enjoy quality tap water in your home.


Basingstoke Water Supplier

Basingstoke Water is supplied by one water company, South East Water. Here are the contact details for your Basingstoke water supplier:

Basingstoke Water Supply Contact
Water Company Phone Number Opening Times
South East Water 0333 000 0001 Mon-Fri 8am-7pm, Sat 8am-1pm

Basingstoke sewerage and wastewater is handled by a seperate company, Thames Water. Here are Basingstoke sewerage and wastewater contact details:

Basingstoke Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Basingstoke

Water rates in Basingstoke depend on whether your home has a water meter or not. You can find out whether your Basingstoke water rates are metered or not by simply looking at your water bill. Homes with metered Basingstoke water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Basingstoke water rates will have been determined by the local council in the 90s and will most likely will not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Basingstoke residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then this handy guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Basingstoke Water Hardness

Basingstoke water hardness is rated as very hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Basingstoke Water's supply area, Basingstoke's water picks up minerals, such as magnesium or calcium, on the way to your tap.

Basingstoke water's very hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Basingstoke.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water in, general. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.]

Can you drink the water in Basingstoke?

Yes! You can drink the water in Basingstoke. You can rest assured that Basingstoke water meets very high standards making it perfectly safe to drink. The UK Drinking Water Inspectorate has scored Basingstoke water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Basingstoke water to make it potable.

If you notice a change in taste or smell of Basingstoke water this may be due to one of the following reasons:

  1. Chlorination - a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Basingstoke water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact South East Water.

Basingstoke Water Problems

Basingstoke water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Basingstoke property, you need to do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer, go to the "Report a Problem" section of South East Water and fill out the online form.

Basingstoke No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a South East Water outage impacting Basingstoke.

  1. Check the "There's something wrong with my water" sections of the South East Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact South East Water for assistance.

Basingstoke Water Discolouration

If the water in your home is discoloured, the issue might be a South East Water issue impacting Basingstoke.

  1. Changes to the colour of the water in Basingstoke may happen after a burst pipe has been repaired
  2. Or, South East Water could have been carrying out upgrade work on the pipes in Basingstoke
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear

If there is no improvement after trying this, you can contact South East Water for assistance.

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