Bordon Water: Meters Rates & Info
If you are trying to find out more about your Bordon water supply, then this is the perfect guide for you. The information below discusses who your water and wastewater services are provided by, along with covering other handy details such as how to identify if you have a water meter, and what types of water rates apply to your home.
Bordon Water Supplier
Bordon water is supplied by one water company, South East Water. Here are the contact details for your Bordon water supplier:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| South East Water | 0333 000 0001 | Mon-Fri 8am-7pm, Sat 8am-1pm |
Bordon sewerage and wastewater is handled by the Thames Water. Here are Bordon sewerage and wastewater contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Thames Water | 0800 316 9800 | 24/7/365 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Bordon water come from?
Two-thirds of the water that South East Water provides comes from underground aquifers, while the remaining third comes from a combination of reservoirs and rivers. The source of your water can change throughout the year; for example in periods of low rainfall as the surface water supply lessens, South East Water will draw from the underground aquifer supply until further rain can replenish the surface water sources. The water quality from all of these sources is closely monitored at all times to ensure its quality.
Water Rates Bordon
The type of water rates that apply to your Bordon home will vary depending on you have a water meter or not. The simplest way to find out which applies to you is to take a look at a water bill. Homes that have metered water rates will display a meter number, or the account number will start with UC for unmetered customers or MC for metered customers.
If you don't have a bill available, you can check around your home to see if you can locate a water meter. These would be located either in a small box in the ground outside in your garden, or in the vicinity of the water stop tap. If you find a water meter in either of these locations, then your home will have metered rates.
If you have a water meter, it is very important that you give your water provider meter readings. Your provider will bill you according to your exact usage, and so failing to provide this data may result in receiving estimated bills. Submitting a meter reading is very simple, and can be done either via their website, your account, by giving them a call, or via their app.
Homes that are not metered will have a rateable value of the home instead. The rateable value takes into account factors such as property size, location, and the availability of local services to create an approximate usage value that is then applied to your bill.
The average water rates Bordon water residents are being charged result in an average water bill of around £418 a year. This amount combines both water supply and sewerage costs.
Interested in learning more about water meters or water rates? Our water meter and water rates guides will help you to get started.
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Bordon Water Hardness
Bordon's water hardness is rated as medium water. The hardness rating of water varies from area to area and is based on the mineral values contained within the water. The more minerals that are within the water, the harder it will be and the less effective it will be for use in homes. Bordon water's hardness rating means that though you should not see significant adverse effects due to water hardness, it will be beneficial to take steps to lessen the likelihood of limescale accumulation and the deterioration of appliances. Purchase products that focus on water softening properties, and use an acidic sanitiser to remove limescale deposits where necessary.
Can you drink the water in Bordon?
Yes! Bordon's' water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bordon water quality at 99.96% in overall mean zonal compliance, meaning that your water meets all legal requirements, and it is not necessary to boil or filter Bordon water to make it potable.
If your waters taste or smell has changed, this may be due to one of the following reasons:
- Plumbing such as pipe or taps repairs and replacements can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
- Chlorination helps to minimize the presence of harmful natural contaminants such as bacteria, and poses no risk to health.
- Seasonal changes in water characteristics can infuse Bordon water with an earthy smell or taste. As the source of your water changes throughout the year, so too will it's mineral composition, affecting its taste.
If you have concerns about your water's taste, smell or appearance, you should contact South East Water, who will assist you further.
Bordon Water Problems
Bordon water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Bordon property, you need to do one of the following:
- Out and about? Call or contact South East Water on social media depending on whether the issue relates to drinking water or Thames Water for wastewater.
- If you can access a computer, go to the "report a leak" section of South East Water and fill out the online form.
Bordon Water Discolouration
If the water in your home is discoloured, the issue might be a South East Water issue impacting Bordon.
- South East Water could have been carrying out upgrade work on the pipes in Bordon.
- Changes to the colour of the water in Bordon may happen after a burst pipe has been repaired.
- Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
If there is no improvement after trying this, you can contact South East Water for assistance.
Bordon No Water
If you have no water in your home, it is important to identify if the issue is related to your home plumbing or a South East Water outage impacting Bordon.
- Ask your neighbours if they have the same issue. If they don't you may need to contact a plumber, as the issue could relate to your home's plumbing.
- Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing. If it doesn't, contact South East Water.
- Check the "Contact Us" or "Report problems" sections of the South East Water website for any information explaining why you have no water.
If you have no water, is it only no cold water, or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact South East Water for assistance.