Crawley Water: Supplier Info, Contact & Water Hardness

Water flowing from an open tap next to Crawley

If you just moved and have some Crawley water questions, you will be able to find who handles the Crawley water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Crawley water hardness so that you can enjoy quality tap water in your home.


Crawley Water Supplier

Crawley Water is supplied by one water company, Southern Water. Here are the contact details for your water supplier in Crawley:

Crawley Water Supply Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0277 Mon-Fri 8am-7pm, Sat 8am-2:30pm

Crawley sewerage and wastewater is handled by a different company, Thames Water. Here are Crawley sewerage and wastewater contact details for Thames Water:

Crawley Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Crawley

Water rates in Crawley depend on whether your home has a water meter or not. You can easily find out whether your Crawley water rates are metered or not by looking at a water bill you may have in the property. Homes with metered Crawley water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

Homes that do not have a water meter will instead have something called the rateable value of the home instead. The rateable value part of your Crawley water rates will have been determined by the local council in the 1990s and will probably remain the same.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Crawley residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Crawley Water Hardness

Crawley water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up. Moderately hard water is not as effective at cleaning clothes, dishes, glassware and even you!

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Crawley?

Yes! Tap water in Crawley is perfectly safe to drink and nothing to panic about. Crawley water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Crawley water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter your water.

If you notice a change in taste or smell of Crawley water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Crawley water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Southern Water.

Crawley Water Problems

Crawley water problems can include anything from no water in your home, local flooding in your area or possibly a burst water pipe affecting your property. This is why it's essential you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Crawley property, you need to do one of the following:

  1. If you are out the house, call or tweet Southern Water from your smartphone
  2. If you are at home and near a computer, go to the "report a leak" section of Southern Water and fill out their online form.

Crawley No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing, heating or a Southern Water outage impacting Crawley.

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is not closed
  4. If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing or heating and not the water company

    If there is no cold water, not even a trickle, contact Southern Water for assistance.

Crawley Water Discolouration

If the water in your home is discoloured, the issue might be a Southern Water issue impacting Crawley.

  1. Changes to the colour of the water in Crawley may happen after a burst pipe has been repaired
  2. Or, Southern Water could have been carrying out upgrade work on the pipes in Crawley
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Southern Water for assistance.

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