Dover Water: Rates, Contact, Water Quality Info

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Have you have just recently moved and you're not 100% sure how water works in Dover, you will be able to find who takes care of the Dover water supply as well as wastewater and sewerage services in the water information below. Furthermore, we have some helpful tips on how to deal with Dover water hardness so that you can enjoy quality tap water in your home.

Dover Water Supplier

Dover Water is supplied by one water company, Affinity Water. Here are the contact details for your Dover water supplier:

Dover Water Supply Contact
Water Company Phone Number Opening Times
Metered Supply 0345 357 2401 Mon to Fri 8am to 6pm, Sat 8am to 2pm Unmetered Supply 0345 357 2402 Mon to Fri 8am to 6pm, Sat 8am to 2pm

Dover sewerage and wastewater is handled by Thames Water / Anglian Water / or Southern Water. Here are Dover sewerage and wastewater contact details:

Dover Wastewater Contact
Water Company Phone Number Opening Times
Southern Water 0330 303 0368 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Dover

The rates you pay for your water depend on whether your home has a water mete or not. You can find out whether your Dover water rates are metered or not by looking at your water bill. Homes with metered Dover water rates will have a meter number listed on their water bills.

If you've just moved in or you don't have a bill handy, you can look around your house or in the front garden for a meter. Sometimes the meter can be located inside your house near to the stop tap.

Homes that aren't metered will have the rateable value of the home instead of this. The rateable value part of your Dover water rates will have been determined by the local council in the 90s and unlikely to have changed significantly since then.

If you want to read more about water meters check out Selectra's essential guide to water meters.

The average water rates Dover residents are being charged result in an average water bill of around £417 a year. This amount combines both sewerage costs and water supply.

If you want to save some money on your water bill then this useful guide to water rates in the UK will give you some great tips & tricks to help lower your water bill.

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Dover Water Hardness

Dover water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Dover Water's supply area, Dover water picks up minerals, such as magnesium or calcium, on the way to your tap.

Soft water means that your laundry should be softer after washing, your energy bills lower, and appliances will last longer as there will be less build-up of limescale.

Can you drink the water in Dover?

Yes! you can drink the water in Dover. Dover water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Dover water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Dover water to make it potable.

If you notice a change in taste or smell of Dover water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Dover water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Affinity Water.

Dover Water Problems

Dover water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Dover property, you need to do one of the following:

  1. If you are out and about, call or tweet Affinity Water
  2. If you are near a computer, go to the "report a leak" section of Affinity Water and fill out the online form.

Dover No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Affinity Water outage impacting Dover.

  1. Check the "In Your Area" sections of the Affinity Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water? or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Affinity Water for assistance.

Dover Water Discolouration

If the water in your home is discoloured, the issue might be a Affinity Water issue impacting Dover.

  1. Changes to the colour of the water in Dover may happen after a burst pipe has been repaired
  2. Or, Affinity Water could have been carrying out upgrade work on the pipes in Dover
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Affinity Water for assistance.

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