Egham Water: Supplier, Contact Details & Info

If you have just moved to Egham and have some water queries, you will be able to find who handles the Egham water supply as well as wastewater services in the information below. Additionally, we have tips on how how to combat water hardness, along with some money-saving tips so that you can enjoy quality tap water in your home.

Egham Water Supplier

Egham water is supplied by Affinity Water. Here are the contact details for your Egham water supplier:

Egham sewerage and wastewater is handled by Thames Water. Here are Egham sewerage and wastewater contact details:

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

Where does Egham water come from?

Affinity water gains 60% of its supplies from underground chalk aquifers. When the aquifer's supply lowers in the summer months this is then supplemented with alternative water sources such as boreholes until rainwater sufficiently restocks the aquifers. Your water will always go through an extensive testing and filtration process to ensure its safety before it reaches your home.

Water Rates Egham

The type of water rates that apply to your home will depend on if your home has a water meter. The simplest way to find out if your home has a water meter is to check a water bill. If the property has a water meter installed, then the bill should display a meter serial number. Alternatively, often the account number will start with MC for metered customers, or UC for unmetered customers.

If you aren't at home or don't have a bill available to check, you could also take a look around your property to see if you can find a meter. These would usually be located at the earliest point that the water pipes enter your property, which will vary depending on your property type. For flats and mid-terraced houses, this would usually be next to the stop tap in the kitchen. For detached or semi-detached houses you may have to look in your garden for a box that is placed within the ground. If you can find a water meter, this means that you have metered rates, and you should provide your supplier with regular meter readings so that they can bill you for your exact usage.

Homes that are not metered will have a rateable value of the home instead. The rateable value is used to formulate an estimated consumption value for your property profile, which is then used to create your bill. This is based on several factors such as the size of your home, the availability of services, and where it is located.

Unsure if water meters are for you? Check out Selectra's essential guide to water meters to learn more about how they may benefit you.

The average water rates Egham residents are being charged result in an average water bill of around £417 a year. This amount combines both water supply and sewerage costs.

If you are looking to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

Egham Water Hardness

Egham water hardness is rated as hard water. Water hardness depends on the volume of minerals present in your water. The higher the mineral value of minerals such as magnesium or calcium, the harder the water will be. Water hardness can vary throughout the year and from region to region due to the different sources that providers use for their water supply.

Egham's hard water rating means that your water will be more inclined to cause scaling in kettles, sinks, dishwashers and toilets, and your water will be less effective at tasks like cleaning clothes. Here are a few ways to mitigate hard water furring or scaling in Egham.

1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
2. Kettles - Do not overfill your kettle with water, using only as much water as you need. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat to remove scale.
3. Clothing - Where possible, powder-based detergents should be avoided due to them being less effective at resisting water hardness and minerals, which would mean that your water is less effective at its task. Using liquid-based detergents, particularly those focused on softening clothes and water would be much more beneficial. Additionally, you should occasionally clean your washing machine by adding baking soda and white vinegar directly into the empty drum and setting it to a hot wash. Make sure to wipe down the drum thoroughly afterwards. This process limits and removes limescale build-up.
4. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Egham?

Yes! You can drink the water in Egham. Egham water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Egham water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Egham water to make it potable.

Mild changes in the taste or flavour of your water is usually not cause for concern, such as in the following examples:

1. Chlorination is used in safe volumes to eliminate harmfull bacterial build-ups in your water.
2. Seasonal changes can infuse Egham water with an earthy smell or taste. As the source of your water can change throughout the year, so too can its mineral composition, which can influence the flavour of your water.
3. Plumbing such as a water pipe replacement also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Affinity Water.

Egham Water Problems

Would you know what to do and who to contact if you encounter a water problem? The types of problems that can affect your water can come in a wide array of forms, from burst pipes, flooding, failure of supply and more. It is important that you familiarize yourself with who you should contact and what resources you can check should you experience water issues:

1. The quickest way to make contact is often by reaching out to your supplier via social media, or by giving them a call. Remember to call the correct supplier for the issue at hand, you will need Affinity Water if the problem relates to the water supply, and Thames Water if the problem is to do with sewerage or wastewater.
2. If you are near a computer, go to the "report a leak" section of the Affinity Water or Thames Water websites and fill out the online form. There are "In your area" sections on the website that will also allow you to check for known issues and the estimated time of repair completion.

Egham No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Affinity Water outage impacting Egham.

1. Check the "In Your Area" sections of the Affinity Water website for any information explaining why you have no water.
2. Ask your neighbours whether they have the same issue as you. If they have a similar issue, then there is likely a supply fault.
3. Check that your stop tap is open. If this is closed, turning it to the open position should allow water to resume flowing.

If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

If there is no cold water, not even a trickle, contact Affinity Water for assistance.

Egham Water Discolouration

If the water in your home is discoloured, the issue might be a Affinity Water issue impacting Egham.

1. Changes to the colour of the water in Egham may happen after a burst pipe has been repaired.
2. Or, Affinity Water could have been carrying out upgrade work on the pipes in Egham.
3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.

If there is no improvement after trying this, you can contact Affinity Water for assistance.