Esher Water: Water Supplier, Quality & Help

Esher held above coins and running water

If you just moved and have some Esher water questions, you will be able to find who handles Esher's water supply and wastewater services in the information below. Additionally, we have useful tips on how to deal with Esher's water hardness so that you can enjoy quality tap water in your home and help your appliances last longer.


Esher Water Supplier

Esher Water is supplied by one water company, Thames Water. Here are the contact details for your Esher water supplier:

Esher Water Supply Contact
Water Company Phone Number Opening Times
Thames Water 0800 980 8800 Mon-Fri 8am-8pm, Sat 8am-6pm

Esher sewerage and wastewater is handled by the same company. Here are Esher sewerage and wastewater contact details:

Esher Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Esher water come from?

Thames Water sources its water supply from a combination of rivers and aquifers. Around 70% of the total supply comes from river and groundwater sources in the Thames Valley, while the remaining 30% is sourced from the water table via aquifers. All of the water supplied to your home goes through an extensive filtration and cleansing process making it safe to drink.

Water Rates Esher

Water rates in Esher depend on whether your home has a water meter or not. You can easily find out whether your Esher water rates are metered by looking at your water bill. Homes with metered Esher water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but they will have the rateable value of the home instead. The rateable value part of your Esher water rates will have been determined by the local council in the 90s and will probably not have changed much since then. This value is subject to review every 5 years and is based on factors such as property size, availability of services, and location.

If you've just moved in or you don't have a bill available, you can look outside your house or in the front garden for a meter. Sometimes the meter may alternatively be located inside your house near the stop tap.

If you are interested in learning more about water meters check out Selectra's simple guide to water meters.

The average water rates Esher residents are being charged result in an average water bill of around £374 a year. This amount combines both water supply and sewerage costs.

If you are looking to save some money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Esher Water Hardness

Esher's water hardness is rated as hard water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Thames Water's supply area, Esher water picks up minerals, such as magnesium or calcium, on the way to your tap.

Esher water's hard rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. Here are a few simple tricks that can help prevent scaling or appliance deterioration.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Do not overfill your kettle with water, using only as much as you need in order to optimize your energy usage. Make sure that you also clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Esher?

Yes! You can drink the water in Esher. The UK Drinking Water Inspectorate has scored Esher's water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Esher's water in any way to make it safer or potable.

If you notice a change in taste or smell of Esher's water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Esher water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Thames Water.

Esher Water Problems

Esher's water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Esher property or otherwise within the Thames Water coverage area, you should do one of the following:

  1. If you are out and about, call or tweet Thames Water
  2. If you are near a computer, go to the "report a leak" section of the Thames Water website and fill out the online form.

Esher No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Thames Water outage impacting Esher.

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Check if your neighbours have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Thames Water for assistance.

Esher Water Discolouration

If the water in your home is discoloured, the issue might be a Thames Water issue impacting Esher.

  1. Changes to the colour of the water in Esher may happen after a burst pipe has been repaired
  2. Or, Thames Water could have been carrying out upgrade work on the pipes in Esher
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Thames Water for assistance.

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