Gerrards Cross Water: Supplier, Contact & Bills

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If you have just moved home and have some Gerrards Cross water questions, you will be able to find who handles the Gerrards Cross water supply and wastewater services in the information below. Additionally, we will show you how you can identify the form of metering that applies to your home, and how this will reflect upon your rates.

Gerrards Cross Water Supplier

Gerrards Cross water is supplied by Affinity Water. Here are the contact details for your Gerrards Cross water supplier:

Gerrards Cross Water Supply Contact
Water Company Phone Number Opening Times
Metered Supply 0345 357 2401 Mon to Fri 8am to 6pm, Sat 8am to 2pm
Water Company Phone Number Opening Times
Unmetered Supply 0345 357 2402 Mon to Fri 8am to 6pm, Sat 8am to 2pm

Gerrards Cross sewerage and wastewater is handled by Thames Water. Here are Gerrards Cross sewerage and wastewater contact details:

Gerrards Cross Wastewater Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Gerrards Cross water come from?

Affinity water gains 60% of its supplies from underground chalk aquifers. When the aquifer's supply lowers in the summer months this is then supplemented with alternative water sources such as boreholes until rainwater sufficiently restocks the aquifers. Your water will always go through an extensive testing and filtration process to ensure its safety before it reaches your home.

Water Rates Gerrards Cross

Water rates in Gerrards Cross depend on whether your home has a water meter or not. You can easily find out whether your Gerrards Cross water rates are metered or not by looking at your water bill. Homes with metered Gerrards Cross water rates will have a meter number listed on their water bills, or the account number will start with MC for metered customers, and UC for unmetered customers.

If you've just moved in or you don't have a bill handy, you can look outside your house for a water meter box set into the ground. Sometimes the meter may be located inside your house near the stop tap in the kitchen or garage.

Homes that are not metered will have the rateable value of the home instead. The rateable value is used to create an estimated usage value of your home, which is then applied to your bill. This is based on factors such as property size, and the availability of services.

Wondering if water meters are the right choice for your home? Check out Selectra's essential guide to water meters to learn more and make an informed decision.

The average water rates Gerrards Cross residents are being charged result in an average water bill of around 417 a year. This amount combines both water supply and sewerage costs.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Gerrards Cross Water Hardness

Gerrards Cross water hardness is rated as very hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Affinity Water's supply area, Gerrards Cross picks up minerals, such as magnesium or calcium, on the way to your tap. The higher the mineral value, the harder the water is, and the less effective it tends to be.

Gerrards Cross water hardness rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Gerrards Cross.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in most local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
  3. Kettles: Do not overfill your kettle with water. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours to loosen scale build-up. Rinse and repeat to remove the scale.

Can you drink the water in Gerrards Cross?

Yes! The UK Drinking Water Inspectorate has scored Gerrards Cross's water quality a 99.96% in overall mean zonal compliance. This means that your water is safe to drink, and it is not necessary to boil or filter Gerrards Cross's water in any way to improve its quality or make it potable.

If you notice a change in taste or smell of Gerrards Cross's water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to remove bacteria, but can occasionally change your water's taste.
  2. Seasonal changes in water characteristics can infuse Gerrards Cross water with an earthy smell or taste.
  3. Plumbing such as pipework repairs can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Affinity Water.

Gerrards Cross Water Problems

Gerrards Cross water problems can include anything from burst water mains or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Gerrards Cross property, you need to do one of the following:

  1. If you are out and about, call or tweet at Affinity Water depending on whether the issue relates to drinking water or Thames Water for wastewater.
  2. If you are near a computer, go to the "Contact Us" section of Affinity Water and either call them or request a callback.

Gerrards Cross No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Affinity Water outage impacting Gerrards Cross.

  1. Check the "Get in Touch" sections of the Affinity Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open. If this is open, and no water flows, this suggests a supply fault.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Affinity Water for assistance.

Gerrards Cross Water Discolouration

If the water in your home is discoloured, the issue might be a Affinity Water issue impacting Gerrards Cross.

  1. Changes to the colour of the water in Gerrards Cross may happen after a burst pipe has been repaired.
  2. Or, Affinity Water could have been carrying out upgrade work on the pipes in Gerrards Cross.
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear.
  4. If there is no improvement after trying this, you can contact Affinity Water for assistance.

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